Banquet Captain - $39/hour

Salamander Hospitality, Llc•Aspen, CO

10d•$0 - $39•Onsite

About The Position

The Banquet Captain serves as the “go to” person on the floor for banquet events, ensuring seamless execution, exceptional guest service, and strict adherence to Banquet Event Orders (BEOs). This role acts as the primary liaison between the Banquet Manager, culinary team, and service staff during events. The Captain sets the tone for professionalism, urgency, and hospitality while supporting operational efficiency and team development.

Requirements

Ability to read and follow banquet event orders (BEOs).
Strong teamwork and communication skills.
Flexibility to work mornings, evenings, weekends, and holidays as required by event schedules.
Ability to work efficiently under time constraints and changing priorities.
Professional appearance and demeanor at all times- including provided nametags and company pin.

Nice To Haves

Minimum 1–2 years of supervisory experience in a hotel, resort, country club, or high-volume event venue preferred, or 3 years of banquets experience.
Experience leading teams during large-scale events preferred.
Basic computer skills (Microsoft Office) beneficial.
TIPS or other alcohol service certification preferred (or ability to obtain).

Responsibilities

Lead banquet service teams during assigned events including breakfast, lunch, dinner, receptions, and specialty functions.
Review and execute BEOs to ensure accurate room setup, timing, menu execution, and service flow.
Conduct pre-shift meetings to communicate event details, service expectations, and assignments.
Direct servers, bartenders, and housepersons during event setup, execution, and breakdown.
Ensure meals are served professionally, accurately, and in a timely manner.
Circulate throughout events to monitor guest satisfaction and proactively resolve concerns.
Maintain consistent communication with the culinary team regarding timing and special requests.
Ensure all banquet spaces are maintained according to brand presentation and cleanliness standards.
Mentor and coach banquet servers and support staff in service techniques and professionalism.
Promote teamwork, accountability, and a positive work environment.
Assist with staffing assignments and adjustments during events.
Monitor proper use and care of banquet equipment and supplies.
Ensure compliance with safety, sanitation, and alcohol service regulations.
Report operational issues, guest feedback, and staffing concerns to the Banquet Manager.
Assist with inventory controls and requisitions as directed.