Banquet Captain

BARDO Hotels•Savannah, GA

About The Position

The Banquet Captain will lead and supervise banquet team members during assigned events, ensuring luxury hospitality standards are consistently delivered. This role involves conducting pre-event meetings, overseeing room setups, monitoring event flow, and serving as the primary point of contact for event hosts and clients. The captain will ensure all food and beverage service is executed accurately, professionally, and efficiently, while providing guidance and support to the banquet team. Responsibilities also include coordinating with various departments, managing inventory, maintaining cleanliness, and performing accurate billing.

Requirements

Minimum of 2 years of banquet or hospitality service experience required.
Strong knowledge of banquet service styles, including plated, buffet, reception, and cocktail events.
Excellent communication, organizational, and problem-solving skills.
Ability to work in a fast-paced environment while maintaining attention to detail.
Strong guest service and interpersonal skills.
Ability to lead and motivate a diverse team.

Nice To Haves

Previous leadership or supervisory experience preferred.

Responsibilities

Lead and supervise banquet team members during assigned events.
Conduct pre-event meetings to review event details, service expectations, timelines, and guest requirements.
Ensure banquet rooms are set according to banquet event orders (BEOs) and established standards.
Monitor event flow and adjust staffing or service plans as needed to ensure a seamless guest experience.
Serve as the primary point of contact for event hosts and clients during events.
Ensure all food and beverage service is executed accurately, professionally, and efficiently.
Provide guidance, coaching, and support to banquet servers, bartenders, and support staff.
Assign duties and responsibilities to team members based on event needs.
Assist with training and onboarding new banquet team members.
Promote teamwork, professionalism, and a positive work environment.
Hold team members accountable for service, appearance, and performance standards.
Anticipate guest needs and proactively resolve concerns or service issues.
Ensure luxury hospitality standards are consistently delivered.
Maintain a visible presence throughout events to monitor guest satisfaction.
Handle guest requests promptly and professionally.
Verify banquet room setups, audiovisual arrangements, linens, décor, and service equipment before event start times.
Coordinate closely with culinary, stewarding, sales, and event teams to ensure flawless event execution.
Monitor inventory levels and banquet supplies and communicate replenishment needs.
Ensure all banquet spaces remain clean, organized, and guest-ready throughout the event.
Perform accurate billing of banquet event orders.