Banquet Captain - Marriott

DeFoor Hospitality Group•Chattanooga, TN

12d•Onsite

About The Position

Set up banquet/meeting room with specified, appropriate items. Leads the banquet servers, bartenders, and housemen to success with a calm and authoritative demeanor.

Requirements

Must be able to stand/walk on feet for up to 8 hours.
Must be able to handle heat and stress.
Must be able to bend, reach, kneel, push and stretch.
Must be able to lift at least 50 pounds.
Must be comfortable using a step stool or ladder.
Must have clear vision for close cleaning and writing tasks.
Must have clear vision for distances up to 25 feet.
Must have good finger dexterity for prep work and writing.
Must be able to use/lift arms for up to 8 hours.
Must be able to carry food trays.

Nice To Haves

Prior experience of banquet operations is preferred.
Experience as a server is preferred.

Responsibilities

Supervises the set-up and break down of the tables, chairs, silverware, linens and glassware for events
Resolves problems with guests to the best of their ability, by using critical thinking and problem solving skills
Ensuring that the bartenders on events are verifying the ages of every guest to ensure they are of the proper age to consume alcohol
Shows and assists servers in proper set up of buffets and order of food, while encouraging creativity
Circling the guest floor during meal service to touch tables and assist servers whenever necessary
Make sure that the guarantee is accurate for the guest count so that billing can be done properly.
Generate the guest check for each event that happens during the day along with a corresponding captain report
Create side work duties for the staff and follow up to confirm completion of assigned tasks.
Ensure all areas of space are clean and show ready at all times for site visits that may come through any day of the week.
Maintain a clean work space in the back hallway.
Maintain a clean uniform and person.
Certified in Serving Alcohol with Care training and has a valid TABC card.
Knowledge of fire alarm system and evacuation procedures.
Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
Quickly respond to all guest request
Immediately resolve any guest issues and report them on the captain report.
Never eats, drinks, or smokes in view of a guest.