Banquet Captain

ASM Global•Jacksonville, FL

8d•Onsite

About The Position

Legends Global brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. We are also the world leader in venue management and live event production, overseeing 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

Requirements

Must pay attention to detail.
Must have excellent oral communication skills.
Must have strong customer service skills.
Must understand banquet captain responsibilities.
Must show competency in formal table settings and service steps.
Must be able to adapt to changes in the work environment, managing competing demands, frequent changes, delays, or unexpected events.
Must have strong interpersonal skills.
Must be results driven.
Must have excellent organizational skills.
Must be compliant with Florida State Health Codes
Must complete TEAM’s alcohol management training once hired.
Must have ServSafe certification once hired.
Four-year college degree in related hospitality field preferred
At least two year’s experience food and beverage
Understanding of survey-based measures (Guest Experience)
Understanding of food handling and storage as regulated by Florida Health Code
Must be Excel and Word proficient.
Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed.

Responsibilities

Directly responsible for supervising all catered events. This includes setup, execution, and tear down of all events.
Drive all components of event setup, ensuring staff follow instructions and complete tasks in allotted timeframes.
Supervise and train all banquet and bar staff on guest service standards and professionalism.
Conduct inspection of staff at start of shift to verify all staff uniforms are clean and appearances meet standards.
Prepare and distribute staff assignments with timelines for event day tasks including side work and breakdown.
Maintain all timeframes and adjust for changes during events for proper staff placement and steps of service.
Establish and maintain positive client relationships and interdepartmental relationships.
Submit requests for any auxiliary needs handled by administrative or operational/facility departments.
Smallware equipment: instruct for proper usage, keep storage clean and organized, document damages/losses, and track any equipment transfers between facilities.
Conduct smallware’s equipment inventory and dry goods/perishables inventory for rental/ordering for event needs.
Train and monitor staff on proper food handling techniques in concordance with Florida Health Code
Keep service areas clear of conditions and obstructions potentially hazardous to public safety.
Ensure staff maintain safe and clean work areas.
Ensure Florida health codes and liquor laws are followed.
Direct bar staff to make sure all necessary tools and products are in place for complete operation of bars.
Ensure proper handling during transit and behind the bar and of all bar products.
Confirm bar paperwork is accurate, and bartenders are aware of service timeframes and bar service details.
Assist with preparation and set-up of event room when necessary.
Other duties may be assigned.