Banquet Captain

Auberge Collection•Napa, CA

2d•Onsite

About The Position

Join our team as a Banquet Captain and become part of the Auberge Family. As part of the Auberge family, we are looking for a service-driven leader with a passion for hospitality and event execution. In this role, you will supervise and coordinate banquet functions, ensuring exceptional service and seamless event experiences while acting as the key liaison between clients, banquet staff, culinary, bar, and management to bring every Banquet Event Order (BEO) to life with excellence.

Requirements

Current Food Handler’s Card
RBS Training Required
Must be of minimum age to serve alcohol.
Minimum of 2 years of previous Banquet Captain experience required.
Strong Leadership, organizational, and communication skills.
Knowledge of food and beverage service standards and alcohol regulations.
Ability to multitask and person well in a fast paced environment.

Nice To Haves

Bilingual (English/Spanish) preferred.

Responsibilities

Supervise banquet staff during events, assigning duties and ensuring proper setup, service, and breakdown of function rooms.
Ensure events are executed according to BEOs, including room setup, timelines, and guest service standards.
Communicate directly with clients during events, attend to special requests, and ensure overall guest satisfaction.
Communicate effectively with the kitchen, bar, and event management teams to ensure smooth operations.
Monitor service quality and guest satisfaction throughout the event, addressing issues promptly and professionally.
Oversee beverage consumption, ensuring accurate tracking, proper service, and adherence to alcohol service policies.
Finalize banquet checks at the end of the night and post charges to master accounts accurately.
Complete event reports after each function and distribute them to the appropriate department heads.
Train, motivate, and support banquet staff, promoting teamwork and high service standards.
Ensure compliance with health, safety, and sanitation regulations.
Assist with inventory control, equipment handling, and proper storage.