Bankruptcy Specialist

Exeter Finance • Irving, TX

6d • Remote

About The Position

The Bankruptcy Specialist administers bankruptcy accounts day to day, including processing filings, maintaining account records, monitoring case activity, and ensuring compliance with legal and regulatory requirements. The role works with customers, attorneys, trustees, vendors, and internal business partners to support accurate and timely account servicing.

The specialist reviews and processes bankruptcy filings, notifications, correspondence, and other account activity; performs account maintenance and reconciliation; corrects discrepancies; and documents servicing actions and adjustments throughout the bankruptcy lifecycle. The role also monitors accounts, handles customer and stakeholder inquiries, and partners with Legal, Collections, Servicing, and other teams on matters such as defaults, repossessions, charge-offs, and regulatory compliance.

Regular attendance and punctuality during scheduled work hours are essential. The role is listed as remote. The pay range is $19.80–$24.40 hourly.

Requirements

• At least 1 year of experience in auto finance servicing.
• Working knowledge of bankruptcy processes and regulations, including Chapter 7 and Chapter 13 proceedings.
• Strong understanding of loan servicing processes and account maintenance activities.
• Effective communication and customer service skills, including the ability to interact professionally with customers and external stakeholders.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities while maintaining quality and compliance standards.
• Proficiency with loan servicing systems, Microsoft Office applications, and other business tools.

Nice To Haves

• Bankruptcy experience is highly preferred but not required.
• High school diploma or equivalent degree preferred.

Responsibilities

• Review, analyze, and process bankruptcy filings, notifications, correspondence, and other account activity to determine account status and ensure appropriate handling.
• Maintain bankruptcy accounts, including account reconciliation, correcting discrepancies, and processing servicing actions.
• Monitor bankruptcy accounts and complete required documentation, recordkeeping, loan modifications, payment deferrals, and other account adjustments accurately and promptly.
• Communicate with customers, attorneys, trustees, vendors, and other stakeholders to obtain information, resolve issues, explain the impact of bankruptcy proceedings, and address account inquiries.
• Partner with Legal, Collections, Servicing, and other internal business partners on bankruptcy account matters, including defaults, repossessions, charge-offs, and regulatory compliance.
• Maintain current knowledge of applicable bankruptcy laws, procedures, and servicing practices to ensure compliance with regulations, company policies, audit requirements, and industry standards.
• Attend and report to work punctually during scheduled work hours.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED