Banking Services Operations Associate III - Indirect Booking & Funding

M&T Bank•Buffalo, NY

12d

About The Position

This position supports indirect funding for auto, RV, and boat loans submitted by dealers nationwide. The role reviews loan packages for accuracy and completeness, books loans to Bank systems, identifies and communicates errors, works with credit teams to resolve issues, and responds to dealer and internal inquiries. The Indirect Funding & Dealer Services team ensures dealer-originated loans are properly executed and comply with credit policy and regulatory requirements. The team completes loan setup and funding, alerts dealers or internal credit teams to errors before booking, supports dealers through calls, emails, and relationship manager requests, handles reserve maintenance requests, and completes daily reconciliation reports. The role also requires adherence to the Company’s risk and regulatory standards, policies, controls, and Risk Appetite; escalation of risk-related issues; support for a belonging-focused environment that reflects the M&T Bank brand; and maintenance of internal control standards, including timely implementation of applicable audit points and issues raised by external regulators.

Requirements

High school education or equivalent (GED).
At least 1 year of work experience.

Nice To Haves

At least 2 years of relevant work experience.

Responsibilities

Review account-opening documentation for automobile, boat, and recreational vehicle loans for accuracy and completeness, and book loans to Bank systems.
Identify errors in account-opening paperwork and escalate them as appropriate to support prompt resolution.
Balance personal booking batches at the end of each day and reconcile discrepancies to ensure accurate internal accounting.
Electronically attach incoming loan-closing documentation to the applicable loan application in the system of record.
Enter financial data from loan contracts into the system of record.
Answer incoming calls from external dealerships and internal business partners about funding status, loan-package errors, dealer reserves, and other matters.
Conduct basic research to respond to incoming requests.
Work daily account-maintenance reports.
Call dealerships to request specific documentation or information.
Adhere to Company risk and regulatory standards, policies, controls, and Risk Appetite.
Identify risk-related issues that need escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.