Banking Operations Specialist I (Onsite)

Coastal Community Bank•Everett, WA

1d•Hybrid

About The Position

The Banking Operations Specialist I plays a key role in supporting the daily operational functions of both retail banking and Fintech-related services. This position ensures accurate transaction processing, maintains compliance with regulatory standards, and contributes to the overall efficiency of the operations team. Coastal is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech enablement strategies. We support not only individuals with their personal banking needs; we also empower businesses by integrating modern banking technology that drives growth, flexibility, and innovation. At Coastal, we think and move like entrepreneurs; focused on impact, speed, and continuous improvement. We believe in working smart, collaborating deeply, and building solutions that unlock real potential. If you're someone who thrives in a fast-moving environment, loves solving complex problems, and wants to help shape the future of banking, we’d love to meet you.

Requirements

Ability to work in a team environment
Ability to interface with other departments, and operate in a fast-paced environment
Develop a basic understanding of products and services offered
Good written and verbal communication skills
Ability to manage multiple deadlines
Attention to detail and accuracy a must
Cooperative and professional attitude

Nice To Haves

Previous Banking Operations experience a plus
Knowledge of wire transfer systems, payment networks, and regulatory requirements (e.g., BSA, AML, OFAC etc.) a plus
Previous fintech experience a plus

Responsibilities

Responsible for timely and accurate completion of all assigned daily duties, ensuring standards and deadlines are met. Duties may include (but are not limited to) processing checks/ACH and/or Wires, account maintenance, CIP/KYC, issue resolution, inquiry escalation, exceptions, disputes, phone calls, balancing entries and/or obtaining approvals
Understand how to work between various bank departments and Partners to facilitate any team workflows
Communicate effectively with customers, both internal and external in a timely manner
Has the aptitude for proficient understanding of the rules and regulations, including but not limited to, the Bank Secrecy Act (BSA), USA Patriot Act, OFAC, Regulation E, Truth In Savings Act and Unfair, Deceptive or Abusive Acts or Practices (UDAAP)
Has the aptitude for proficient understanding and performing operational tasks and the ability to follow procedures
Provide customer service and general support via phone or written communication to internal and external customers in accordance with Coastal Community Bank’s Core Values
Understand fraud indicators and be able to escalate to manager
Identify opportunities for process improvements and contribute to operational efficiency initiatives.
May support in-office functions such as check printing and mail processing

Benefits

Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle.
Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions.
Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs.
Dental and Vision Insurance: Plans to keep you and your family smiling and seeing clearly.
Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents.
Long-Term /Short-Term Disability (LTD): Income protection in the event of a long-term illness or injury.
Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most.
401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future.
Paid Time Off: Generous vacation and sick leave policies to support your time away from work.
Holidays: Enjoy 11 paid holidays throughout the year.