Banking Operations Senior Specialist

Western Alliance Bank • Phoenix, AZ

1d • Onsite

About The Position

As a Senior Deposit Operations Support Specialist, you will support Bank Operations and other areas of the bank by providing a range of back office operational support duties. This role involves ensuring assigned operational functions are performed efficiently and accurately, maintaining high-quality customer service, and optimizing departmental workflow. A key responsibility is to address complex back office bank operational issues across the organization, serving as a subject matter expert in a specific operational area, product, or service, and providing bank-wide operational support, monitoring, and customer assistance. Western Alliance Bancorporation (NYSE:WAL) is one of the country’s top-performing banking companies, with more than $80 billion in assets. Through its primary subsidiary, Western Alliance Bank, Member FDIC, clients receive a full spectrum of tailored commercial banking solutions and consumer products, delivered with outstanding service by industry experts. The company was ranked as a top U.S. bank in 2023 by American Banker and Bank Director, serving clients nationwide with full-service banking and financial brands in key markets.

Requirements

• 3+ years of related experience in Banking Operations or similar field.
• High school diploma required.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Ability to independently research and solve simple to moderately complex scenarios.
• Intermediate speaking and writing communication skills.

Nice To Haves

• Back office banking operations experience preferred.

Responsibilities

• Support Bank Operations and other areas of the bank by providing an array of back office operational support duties.
• Ensure that assigned operational functions are efficiently and accurately performed while maintaining a high quality of customer service and optimal departmental workflow.
• Work across the organization on complex back office bank operational issues.
• Serve as the subject matter expert in a given operational area, product, or service.
• Provide bank wide operational support, monitoring, and customer assistance.
• Support the Deposit Operations Support Manager in performing and developing an expertise in daily back office banking operations.
• Ensure efficient and accurate operational support to internal business partners and/or clients and the daily operations of the department run smoothly and efficiently.
• Provide a high level of responsiveness to inquiries related to a wide-range of banking transactions.
• Analyze, research, and resolve escalated issues.
• Ensure clarity and direction, and exhibit the necessary follow through with customers and/or staff involved.
• Assist in mitigating risk, verifying audit compliance, and procedural quality control.
• Ensure compliance with established Bank policies, procedures and state and federal regulations.
• Assist entry level roles with training and development through feedback, mentoring, and training sessions.

Benefits

• Competitive salaries
• An ownership stake in the company
• Medical and dental insurance
• Time off
• A great 401k matching program
• Tuition assistance program
• An employee volunteer program
• A wellness program
• Opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees