Associate, Banking Operations Specialist

Customers Bank

1d•Onsite

About The Position

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Customers Bank is a super-community bank with over $22 billion in assets, founded in 2009. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with, providing a single point of contact and innovating with the latest tools and technology while grounding innovation in deep experience and a strong financial foundation. We are seeking a detail-oriented and dependable Banking Operations Specialist to support critical financial operations while providing external customer service support as needed. This role is responsible for wire processing, settlements, reconciliations, reporting, and data integrity across multiple systems. The ideal candidate thrives in a fast-paced environment, demonstrates strong accuracy and accountability, and is comfortable supporting evening operational processes when required.

Requirements

2+ years of experience in financial operations, wire processing, or banking operations
Familiarity with wire systems, settlement processes, and reconciliation
Strong attention to detail and accuracy
Ability to manage multiple priorities and meet deadlines
Professional communication skills (verbal and written)
Strong sense of accountability, teamwork, and customer service

Responsibilities

Oversee loan-level exceptions and providing feedback or approval as appropriate
Process manual wire requests and funds transfers using the bank wire systems and the warehouse lending collateral system (setup, approval, release)
Support the processing of pool settlement verification, FHLMC 996s, MERS reporting, and loan transactions in the collateral system (curtailments, paydowns, advances)
Perform closing agent setups, post-closing verifications, and research client requests
Process incoming loan settlements including wire identification, purchase advice reconciliation and batch file processing
Assist in the end of day close out reconciliation/reporting process and daily GL balancing
Assist with daily/monthly management reporting
Maintain data integrity across multiple platforms including collateral system, bank core system and operational databases
Provide customer service support for online banking and collateral system access requests and password resets
Assist in troubleshooting system issues and coordinate with internal teams as needed
Contribute to process improvement initiatives to enhance operational efficiency, data accuracy, and client experience