Banking Operations Manager - Unclaimed Property & Banking Operations Support

Western Alliance Bank•Phoenix, AZ

About The Position

The Banking Operations Manager for Unclaimed Property and Banking Operations Support leads the team responsible for the Bank’s operational unclaimed property program and assigned deposit operations support processes. The role is accountable for accurate and timely due diligence, escheatment, account protection and closure, funding, state reporting support, vendor oversight, audit response, reconciliations, controls, and evidence retention. It also maintains disciplined service delivery and process governance across assigned Banking Operations Support (BOS) activities. The position leads the enterprise unclaimed property operating cycle across applicable legal entities, Lines of Business, property types, jurisdictions, systems, and vendor relationships. It oversees assigned BOS processes, including inactive and dormant accounts, and leads modernization through process improvements, automation, reporting, training, and documented knowledge transfer. The role may require up to 25% travel.

Requirements

At least 10 years of related experience in Branch Banking Operations, Deposit Operations, or a similar field.
Bachelor’s degree or equivalent experience required.
Previous leadership experience required.
Experience managing regulated processes with fixed filing, payment, notice, or reporting deadlines.
Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management, and/or other commercial banking products and services.
Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and practices.
Advanced knowledge and experience working in high-volume or critical-issue customer service roles, with prior experience in similar functions.
Advanced speaking and writing communication skills.

Nice To Haves

Advanced knowledge of unclaimed property operations, including dormancy and escheatment, owner-generated activity, due diligence, state filing cycles, NAUPA concepts and property codes, account closures, funding, state remittance, final reconciliation, and audit support.
Experience managing a complete unclaimed property filing cycle and reconciling property records, general ledger funding, vendor requests, and state totals.
Experience with unclaimed property audits, historical filing reconstruction, managed-service vendor oversight, and evidence production.

Responsibilities

Lead the enterprise unclaimed property operating cycle across applicable legal entities, Lines of Business, property types, jurisdictions, systems, and vendor relationships.
Maintain the annual unclaimed property calendar, covering data requests, analysis, due diligence, preliminary reporting, account closure, funding, state reporting, remittance, final reporting, and audit deadlines.
Oversee data collection and quality review for applicable property types, including deposit and retirement accounts, safe deposit boxes, checks, securities, escrow accounts, mortgage-related checks, and credit balances.
Oversee due diligence populations, customer and branch responses, owner-contact validation, removal decisions, account reactivation, callback controls, and documentation supporting final disposition.
Oversee account closure, general ledger funding, state-total reconciliation, wire or ACH preparation, independent approval, remittance, and final state package reconciliation.
Manage the Sovos relationship or successor provider, including schedules, data layouts, file-processing agreements, analysis parameters, due diligence proofs, access, funding requests, filing deliverables, variances, and escalation paths.
Lead operational support for unclaimed property audits and examinations, including request tracking, historical filing reconstruction, data validation, evidence production, response quality review, and corrective actions.
Provide management oversight for assigned Banking Operations Support processes, including inactive and dormant accounts and related deposit operations support activities, controls, procedures, service levels, escalations, and customer asset protection.
Oversee process and control governance for assigned BOS activities, including reconciliations, approvals, account maintenance, access governance, records retention, business continuity, and audit readiness.
Lead modernization of unclaimed property and BOS processes, including SQL or workflow improvements, automation requirements, EWFT standardization, reporting, training, and documented knowledge transfer.