Banking Operations Manager - Unclaimed Property & Banking Operations Support

Western Alliance Bank•Phoenix, AZ

About The Position

The Banking Operations Manager for Unclaimed Property and Banking Operations Support leads the team responsible for the Bank’s operational unclaimed property program and assigned deposit operations support processes. The role is accountable for accurate and timely due diligence, escheatment, account protection and closure, funding, state reporting support, vendor oversight, audit response, reconciliations, controls, evidence retention, service delivery, and process governance. The manager leads the enterprise unclaimed property operating cycle across applicable legal entities, Lines of Business, property types, jurisdictions, systems, and vendor relationships. The role oversees filing calendars and deadlines; data collection and quality review; due diligence and owner-contact processes; account closure, funding, remittance, and reconciliation; vendor relationships; and audit and examination support. The position also provides management oversight for assigned Banking Operations Support processes, including inactive and dormant accounts and related deposit operations activities. It governs controls and procedures, reconciliations, approvals, access, records retention, business continuity, and audit readiness, while leading process modernization, automation, reporting, training, and knowledge transfer. May require up to 25% travel.

Requirements

10+ years of related experience in Branch Banking Operations, Deposit Operations, or a similar field.
Bachelor’s degree or equivalent experience.
Previous leadership experience.
Experience managing regulated processes with fixed filing, payment, notice, or reporting deadlines.
Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management, and/or other commercial banking products and services.
Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and practices.
Advanced knowledge and experience working in high-volume or critical-issue customer service roles, with prior experience in similar functions.
Advanced speaking and writing communication skills.

Nice To Haves

Advanced knowledge of unclaimed property operations, including dormancy and escheatment, owner-generated activity, due diligence, state filing cycles, NAUPA concepts and property codes, account closures, funding, state remittance, final reconciliation, and audit support.
Experience managing a complete unclaimed property filing cycle and reconciling property records, general ledger funding, vendor requests, and state totals.
Experience with unclaimed property audits, historical filing reconstruction, managed-service vendor oversight, and evidence production.

Responsibilities

Lead the enterprise unclaimed property operating cycle across applicable legal entities, Lines of Business, property types, jurisdictions, systems, and vendor relationships.
Maintain the annual unclaimed property calendar covering data requests, analysis, due diligence, preliminary reporting, account closure, funding, state reporting, remittance, final reporting, and audit deadlines.
Oversee data collection and quality review for applicable deposit, retirement, safe deposit, check, securities, escrow, mortgage-related, credit-balance, and other property types.
Oversee due diligence populations, customer and branch responses, owner-contact validation, removal decisions, account reactivation, callback controls, and supporting documentation.
Oversee account closure, general ledger funding, state-total reconciliation, wire or ACH preparation, independent approval, remittance, and final state package reconciliation.
Manage the Sovos relationship or successor provider, including schedules, data layouts, file-processing agreements, analysis parameters, due diligence proofs, access, funding requests, filing deliverables, variances, and escalation paths.
Lead operational support for unclaimed property audits and examinations, including Kelmar and KGS request tracking, historical filing reconstruction, data validation, evidence production, response quality review, and corrective actions.
Provide management oversight for assigned Banking Operations Support processes, including inactive and dormant accounts and related deposit operations support activities, controls, procedures, service levels, escalations, and customer asset protection.
Oversee process and control governance for assigned Banking Operations Support activities, including reconciliations, approvals, account maintenance, access governance, records retention, business continuity, and audit readiness.
Lead modernization of unclaimed property and Banking Operations Support processes, including SQL or workflow improvements, automation requirements, EWFT standardization, reporting, training, and documented knowledge transfer.