Banking Customer Service Representative English/Bilingual - Onsite

Teleperformance•Brownsville, TX

6d•Onsite

About The Position

This position will be located on-site in Brownsville, Texas. As a Banking Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment. Application Deadline: Applications will be accepted on an ongoing basis until all positions are filled. To apply, click “Apply Now” in the job posting or visit the TP Careers site, https://www.tp.com/en-us/careers .

Requirements

High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Entry-level network troubleshooting.
Ability to set up home Wi-Fi network.
Ability to set up and configure a router or switch.
Core proficiency with a laptop or desktop computer.
Able to work independently.
Have excellent communications skills, both oral and written.
Ability to work in a constantly changing and fast paced environment.
Ability to stay composed and objective.
Strong listening skills.

Nice To Haves

IT/Network certifications/degrees preferred.
College degree preferred but not required.

Responsibilities

Find innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
Calmly attempt to resolve and de-escalate any issues.
Escalate interactions when necessary and appropriate.
Respond to requests for assistance and/or possible processing payments.
Track all call related information for auditing and reporting purposes.
Provide feedback on call issues.
Upsell if required.