Banking Customer Service Representative - Onsite

Teleperformance•North Lauderdale, FL

7d•Onsite

About The Position

This position will be located on-site in North Lauderdale, Florida. As a Banking Customer Support Expert, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment. Application Deadline: Applications will be accepted on an ongoing basis until all positions are filled. To apply, click “Apply Now” in the job posting or visit the TP Careers site, https://www.tp.com/en-us/careers .

Requirements

High School Diploma or equivalent
18 years of age or older
Proven call center experience
Typing 25 WPM
Proficient in PC operation and navigation
Entry-level network troubleshooting
Ability to set up home Wi-Fi network
Ability to set up and configure a router or switch
Core proficiency with a laptop or desktop computer
Able to work independently
Demonstrate commitment to following established procedures and be customer service driven.
Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Outstanding communication, listening, and analytical skills.
Strong organizational and problem-solving skills.
Ability to prioritize tasks and work well under pressure while remaining focused.
Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Proactive approach to problem-solving with a focus on creating a positive customer experience.

Nice To Haves

IT/Network certifications/degrees preferred

Responsibilities

Find innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
Calmly attempt to resolve and de-escalate any issues.
Escalate interactions when necessary and appropriate.
Respond to requests for assistance and/or possible processing payments.
Track all call related information for auditing and reporting purposes.
Provide feedback on call issues.
Upsell if required.