Banking Customer Service Representative

TEKsystems•Spokane, WA

7d•$21 - $21•Onsite

About The Position

We are seeking a dedicated and professional Client Service Representative to join our team. The ideal candidate will handle a variety of call types, including online banking and credit card inquiries, and provide exceptional client service. This role requires a long-term career mindset, strong troubleshooting and multitasking abilities, and the ability to think outside the box.

Requirements

Ability to handle various call types (online banking, credit cards, etc.).
Professionalism and a commitment to a long-term career.
Strong troubleshooting and multitasking skills.
Common sense and the ability to think outside the box (not following scripts).
Proficiency with technology (using three screens and multiple systems).
Excellent customer service skills, with empathy and compassion for older clients.
Experience working in teams and contributing to teamwork.
Stability in previous roles, with no short tenure unless under special circumstances.
Proven ability to provide professional, accurate, and responsive client service.
Effective verbal and written communication skills, including proper phone and email etiquette.
Experience in effective sales and referrals.
Strong negotiation, customer service, and time management skills.
Ability to handle multiple tasks simultaneously and adapt to changing priorities.
Knowledge of federal and state laws and regulations related to deposit accounts and operations.
Proficiency in Microsoft Office products and the ability to manage multiple computer applications simultaneously.

Responsibilities

Provide exceptional client service by researching and resolving problems and errors.
Support clients and branches with online and mobile banking, as well as other loan-related transactions.
Contribute to the achievement of department service quality goals.
Proactively assess clients' service needs, resolve inquiries, provide account information, and perform various transactions on behalf of clients.
Expand existing client relationships by cross-selling products and services or referring clients to appropriate sales staff.
Utilize computerized systems to gather information, troubleshoot, and track calls.
Comply with policies, procedures, security requirements, and government regulations.