Banking Department - Banking Operation Customer Service Associate

Bank of China Limited, New York Branch•New York, NY

2d•$42,000 - $90,000

About The Position

The Banking Customer Service Associate promotes business for the Bank by delivering high quality customer service experience to existing and to potential customers.

Requirements

Bachelor’s degree in business or related field is required
1-3 years of work experience in banking business and retail banking
Strong communication skills
Multi-tasking skills
Ability to present a professional image at all times
Adequate knowledge of banking products and services
In-depth knowledge of banking operational procedure to perform duties accurately and efficiently
Bilingual capability in Mandarin is required

Nice To Haves

master’s degree is preferred

Responsibilities

Assist customers with routine account related requests such as: opening, modifying and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others
Collect customer’s identification documents in accordance with the Bank’s KYC policy
Maintain and enhance good customer relationships by providing high quality banking services to customers in a friendly and courteous manners
Cross-sell bank products and services based on customer needs in accordance with the Bank’s policies and procedures
Research and resolve customer problems, acts as customer liaison between other bank departments when necessary
Prepare bank correspondences to customers and handle any returned mailing
Prepare reports including but not limited to 1099 report, 1042s report, W-8 Form update report, CD Pre-maturity Notice report, Foreign Exchange Annual Statement Report etc.
Input, maintain debit cards within system
Handle daily operation of special depository products like CDARS, ICS, School District Deposit, and other structural deposit services
Review and consolidate inactive accounts for processing of abandoned property in accordance to bank policies and procedures
Conduct internal account reconciliation
Understand and support compliance with all applicable regulatory guidelines such as Bank Secrecy Act, Anti-Money Laundering, and Consumer Compliance etc.
Send, process and follow up RFI
Identify and escalate compliance related red flags or suspicious activities
Adhere to all department and banking policies and procedures to ensure all business conducted are strictly complying with relevant regulations and rules