Banking Center Manager - Zanesville East Office

Park National Bank•Zanesville, OH

4d•Onsite

About The Position

The Banking Center Manager will demonstrate understanding of retail banking initiatives and strategies through consultative relationship management with leadership, with some supervision. This role will lead all aspects of retail sales and service for the banking center and market area. Responsibilities include interviewing and selecting candidates, setting goals, assigning tasks, conducting training, developing associates' skills, preparing performance reviews, and managing staff. The manager will foster a work environment that encourages the bank's philosophy of "Park's Promises and Serving More," ensuring professional and timely resolution of customer issues and supporting associates in taking ownership of customer concerns. Leadership will be provided through effective communication of monthly goals and mentoring, linking banking center efforts to support the retail line of business. Associates' skills will be developed through direction, support, and utilization of Learning and Development resources. The role involves utilizing Contact Management and CRM modules for portfolio management and customer relationship building, facilitating referrals to other business lines, and serving as a communication link between departments and leadership. Key responsibilities also include originating and retaining deposit accounts (retail, digital, small business), originating or referring consumer loans, and actively participating in community events while representing the bank. Travel to regional and corporate headquarters, and occasionally out of state for meetings and training, is expected. Adherence to compliance requirements and risk management concepts is essential. The position requires delivering a consistent, high level of service within "Serving More" standards. Other duties as assigned.

Requirements

High School Diploma or Equivalent Required
Interpersonal/Customer Service Skills
Written and verbal communication
Ability to understand and follow directions
Adaptable to change
Basic computer skills
Leadership/Management Skills
Ability to influence others
Ability to build collaborative relationships
Ability to develop or mentor others
Able to Multi-Task or Juggle Priorities
Problem/Situation Analysis
Strategic planning and decision making

Nice To Haves

2-3 years of Supervisory Experience preferred
1-2 years of Retail Banking Experience preferred

Responsibilities

Lead all aspects of retail sales and service for the banking center and market area.
Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on-the-job training, develop associates’ skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for FTEs and other duties associated with managing a staff.
Develop and promote a work environment that actively encourages Park's Promises and Serving More bank philosophy; including ensuring customer issues are resolved professionally and timely; supporting associates to take ownership of customer issues and work with them in providing care; manage difficult situations.
Provide leadership through effective, monthly goals communication and mentoring; share retail goals and objectives and link banking center efforts to support the retail line of business during branch meetings and individual coaching sessions with direct reports.
Develop associates skills and abilities by actively providing direction and support; utilize Retail Training courses and other opportunities through Learning and Development.
Utilize Contact Management and the Bank’s Customer Relationship Management (CRM) module to establish and retain key customer relationships through active portfolio management.
Develop relationship through various channels and facilitate referrals to other Lines of Business and subject matter experts.
Be an active member in a team of associates serving the customer.
Serves as a communication link between all departments and Leadership to ensure the Banking Center Team is informed and understands directives, bank financial performance, initiatives and other pertinent information.
Responsible for Deposit Account origination (acquisition and retention), including, but not limited to Retail Deposit Accounts, Digital Products and Services, small business deposit accounts.
Originate or refer Consumer Loans.
Attend market area community events and volunteer time and talents while representing the bank.
Travel to regional and corporate headquarters (Newark) or out of State (minimal and preplanned) for retail meetings and training opportunities.
Additional travel may be necessary between branches in market for various reasons.
Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.
Deliver a consistent, high level of service within our Serving More standards.
Other duties as assigned.