Banking Center Manager - Zanesville East Office

Park National Bank•Zanesville, OH

4d•Onsite

About The Position

The Banking Center Manager is responsible for leading all aspects of retail sales and service for the banking center and market area. This role involves demonstrating an understanding of retail banking initiatives and strategies through consultative relationship management with leadership, with some supervision. The manager will also develop and promote a work environment that actively encourages the bank's philosophy, ensuring customer issues are resolved professionally and timely, and supporting associates in taking ownership of customer issues. Leadership is provided through effective communication of monthly goals and mentoring, sharing retail goals and objectives, and linking banking center efforts to support the retail line of business. The role also involves developing associates' skills and abilities, utilizing CRM to manage customer relationships, and facilitating referrals to other Lines of Business. The manager serves as a communication link between departments and leadership, ensuring the team is informed. Responsibilities include originating and referring consumer loans, attending community events, and maintaining awareness of compliance requirements and risk management concepts.

Requirements

High School Diploma or Equivalent Required
Interpersonal/Customer Service Skills
Written and verbal communication
Ability to understand and follow directions
Adaptable to change
Basic computer skills
Leadership/Management Skills
Ability to influence others
Ability to build collaborative relationships
Ability to develop or mentor others
Able to Multi-Task or Juggle Priorities
Problem/Situation Analysis
Strategic planning and decision making

Nice To Haves

2-3 years of Supervisory Experience preferred
1-2 years of Retail Banking Experience preferred

Responsibilities

Demonstrate understanding of retail banking initiatives and strategies through consultative relationship management with leadership, with some supervision; lead all aspects of retail sales and service for the banking center and market area.
Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on–the-job training, develop associates’ skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for FTEs and other duties associated with managing a staff.
Develop and promote a work environment that actively encourages Park's Promises and Serving More bank philosophy; including ensuring customer issues are resolved professionally and timely; supporting associates to take ownership of customer issues and work with them in providing care; manage difficult situations.
Provide leadership through effective, monthly goals communication and mentoring; share retail goals and objectives and link banking center efforts to support the retail line of business during branch meetings and individual coaching sessions with direct reports.
Develop associates skills and abilities by actively providing direction and support; utilize Retail Training courses and other opportunities through Learning and Development.
Utilize Contact Management and the Bank’s Customer Relationship Management (CRM) module to establish and retain key customer relationships through active portfolio management.
Develop relationship through various channels and facilitate referrals to other Lines of Business and subject matter experts. Be an active member in a team of associates serving the customer.
Serves as a communication link between all departments and Leadership to ensure the Banking Center Team is informed and understands directives, bank financial performance, initiatives and other pertinent information.
Responsible for Deposit Account origination (acquisition and retention), including, but not limited to Retail Deposit Accounts, Digital Products and Services, small business deposit accounts.
Originate or refer Consumer Loans.
Expectation to frequently attend market area community events and volunteer time and talents while representing the bank.
Expectation to travel to regional and corporate headquarters (Newark) or out of State (minimal and preplanned) for retail meetings and training opportunities. Additional travel may be necessary between branches in market for various reasons.
Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.
Deliver a consistent, high level of service within our Serving More standards.
Other duties as assigned.