Banker I Norwell Branch

Rockland Trust Company•Norwell, MA

19d•Onsite

About The Position

Rockland Trust is hiring a Banker for its Norwell branch. In this retail branch role, the Banker provides customer service and financial guidance, processes customer transactions, and supports the development of customer relationships. The role uses a needs-based consultative approach to identify opportunities to recommend products, make referrals, and help customers meet their financial goals. Bankers also contribute to branch sales and service goals, maintain product knowledge, use digital banking tools to assist customers, and follow operational, regulatory, and security procedures. The position offers an opportunity to develop banking and customer service skills. Rockland Trust describes its workplace as collaborative, inclusive, and values-driven, with a focus on community involvement, professional development, and work-life balance. The role requires working within normal office requirements, including extended periods of standing and continuous customer support. Work weeks are flexible and may include weekends as customer needs dictate.

Requirements

Two-year degree or equivalent job experience.
At least one year of sales experience in a financial or retail environment.
Must be or become a Notary Public and NMLS certified.
Successfully pass the Level I Business Certification.
Proficiency in Microsoft Word and Excel and ability to operate a variety of office equipment.
Strong verbal and written communication skills.
Excellent organizational skills, attention to detail, and accuracy.
Strong sales orientation and ability to balance multiple priorities, adapt, and work in a team environment.
Ability to work intuitively and find creative solutions to problems.
Professionalism and ability to demonstrate tact and diplomacy.
Positive approach to interactions with customers and team members.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work a flexible work week that may include weekends, as customer needs dictate.
Ability to complete required training programs within established timeframes.

Nice To Haves

Two to four years of teller experience preferred.

Responsibilities

Support customer relationship development and transaction processing to help the bank meet its sales and service goals.
Process day-to-day banking transactions accurately and efficiently, including opening and processing deposit and loan accounts, check cashing, balancing cash drawers, settlement procedures, withdrawals, and deposits for consumer and business customers.
Proactively cross-sell bank products and services using the tools and tracking systems provided.
Make qualified referrals to business partners in investments, mortgage, cash management, and other areas.
Complete Home Equity applications with customers, communicate and follow up on application requirements, and complete the closing process.
Achieve individual and team sales and service goals and participate in sales promotions.
Use a needs-based consultative approach to recommend products and services that complement customer relationships.
Answer routine and complex questions about accounts, products, services, policies, and procedures; troubleshoot issues and follow through to resolution.
Maintain product knowledge by attending offered trainings and completing required training within established timeframes.
Demonstrate ATM, Online Banking, and Mobile Banking self-service channels to customers.
Use Salesforce to document customer interactions, conversations, and follow-up.
Help foster a fun and respectful work environment in collaboration with the Branch Manager.
Represent Rockland Trust by establishing meaningful roots in the communities it serves.
Follow operational, regulatory, and security policies and procedures while balancing customer relationships and risk to the bank.
Assume additional reporting duties and responsibilities as required.
Complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.