Bank Teller

New Hampshire Mutual Bancorp•Concord, NH

24d•Onsite

About The Position

Under general supervision, the teller delivers a positive experience to each customer by providing competent, courteous and efficient customer service within the banks policies and guidelines. Responsible for providing banking services to customers by completing a variety of teller transactions, maintaining accounts and promoting bank products.

Requirements

Typing/keyboarding experience
Arithmetic skills
Telephone skills
Ability to relate well with customers and co-workers in an attentive, friendly and professional manner.
Professional appearance
Intermediate use of desktop applications.

Nice To Haves

Previous related cash handling experience
Work experience in a customer service environment

Responsibilities

Processes all teller transactions accurately while maintaining the highest level of confidentiality and within the teller balancing guidelines.
Maintains working knowledge of local and industry financial fraud trends; utilize this knowledge to be observant by identifying and helping to prevent instances of fraud from perpetration against the bank and/or our customers.
Identifies customer needs to enhance banking relationships.
Responds to service requests while primarily identifying additional convenience services that would benefit the customer.
Maintains a working knowledge of bank products and services to identify opportunities to promote bank products and services to new and existing customers.
Maintains professionalism with face-to-face interactions as well as answering the telephone and responding to emails.
Adheres to branch security, exercises dual control and maintains safe working standards according to the Bank Security Program.
Maintains proper levels of cash in accordance to the Cash Handling Procedure specifying teller drawer limits.
Performs other duties as requested.
Satisfactorily completes all required compliance training and complies with all regulations, which apply within the scope of the position. Maintains knowledge of, ensures compliance with Federal and State regulations, and adheres to all Bank policies and procedures.