Bank Teller Supervisor (Peoples Bank, a division of Cornerstone Capital Bank)

Cornerstone Home Lending•Shallowater, TX

12d•$35,000 - $40,000•Onsite

About The Position

The Teller Supervisor is responsible for managing the day-to-day operations of the customer service interactions and overseeing the Teller line. Responsible for the training, supervision and coaching of the branch teller staff to ensure exemplary service. This position is also responsible for accurately processing transactions professionally and courteously and in accordance with bank and regulatory policy and procedure.

Requirements

Management Skills: Capable of managing and developing members on a team to ensure operational soundness
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions from both internal and external customers
Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility: Capable of handling multiple demands and can readily shift priorities
Influence: Possess the capacity to be aware of, control, and express emotions, and to handle interpersonal relationships judiciously and empathetically
Agility: Able to process information and move quickly through problem resolution
Communication Skills: Comfortable and confident proactively engaging with and in conversation with different audiences
Excellent oral and written communication skills
Demonstrate ethical character and judgement with attention to respect, commitment, integrity, values and confidential boundaries
Ability to remain calm and focused in stressful situations
Must be a self-starter and able to work independently possessing good effective time management skills and ability to organize and prioritize
Highly reliable with the ability to maintain regular attendance and punctuality
Sensitivity to confidential information is required
Strong Supervisory and leadership skills
Must be approachable and present a positive attitude
High school diploma or equivalent
At least 2 years previous banker and/or teller experience preferred
Strong understanding of bank products and services
At least 2 in a supervisory or lead role preferred

Responsibilities

As assigned by Teller Operations Manager, coordinates the activities of the teller area by scheduling staff, assigning work, answering questions, resolving problem, assisting with complex transactions and sensitive situations
Assures all tellers balance accurately and in a timely manner at the close of business day; assures all monies are secured according to established security procedures; assures all teller work is scanned and submitted in a timely manner
Assist in hiring and training of new tellers
Follow established processes and guidelines in daily activity and adhere to all application laws and regulations
Represent the bank to the client in a courteous and professional manner and provide prompt, efficient and accurate service in the processing of transactions
Recognize and react to cross-selling opportunities
Receive checks and cash for deposits to accounts, verify amounts, examine checks for proper endorsement, and enter deposits into computer records
Assist in bank-by-mail function
Issue cashier’s checks and gift cards
Receive consumer loan and other payments, and ensure the payments match balances due. Enter transactions into bank records via core processing system
Responsible for checking night depository bags and recording proper information on the financial institution’s forms
Maintain reports documenting teller outages, balances, and time cards
Supervise day-to-day operations activities of the teller area
Research and resolve transaction/cash discrepancies
Provide employees with guidance in handling difficult or complex problems
Perform follow up training with direct reports on a quarterly basis
Evaluate employees’ job performance and complete performance reviews. Issue and monitor disciplinary warnings and performance improvement plans action
Mentor, observe and coach teller staff to ensure customer service is at optimal level
Actively participate, attend and hold team meetings
Responsible for comprehensive, prompt and efficient customer service
Periodically audit teller drawer and monetary instruments as stated in teller manual
Identify opportunities for associates to enhance career development and recommend promotions or other change in status
Resolve escalated complaints or disputes
Assist other branches with coverage and/or questions when needed
Represent the bank in a professional manner during and outside of office hours
Responsible for ordering and sustaining necessary office supplies for teller area
Demonstrate flexibility to perform every other duty as assigned