Bank Teller Supervisor (Peoples Bank, a division of Cornerstone Capital Bank)

Cornerstone Capital Bank•Shallowater, TX

11d•Onsite

About The Position

The Teller Supervisor is responsible for managing the day-to-day operations of customer service interactions and overseeing the Teller line. This role involves training, supervision, and coaching of branch teller staff to ensure exemplary service. The position also requires accurately processing transactions professionally and courteously, in accordance with bank and regulatory policy and procedure.

Requirements

Management Skills: Capable of managing and developing members on a team to ensure operational soundness.
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions from both internal and external customers.
Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team.
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships.
Flexibility: Capable of handling multiple demands and can readily shift priorities.
Influence: Possess the capacity to be aware of, control, and express emotions, and to handle interpersonal relationships judiciously and empathetically.
Agility: Able to process information and move quickly through problem resolution.
Communication Skills: Comfortable and confident proactively engaging with and in conversation with different audiences.
Excellent oral and written communication skills.
Demonstrate ethical character and judgement with attention to respect, commitment, integrity, values and confidential boundaries.
Ability to remain calm and focused in stressful situations.
Must be a self-starter and able to work independently possessing good effective time management skills and ability to organize and prioritize.
Highly reliable with the ability to maintain regular attendance and punctuality.
Sensitivity to confidential information is required.
Strong Supervisory and leadership skills.
Must be approachable and present a positive attitude.
High school diploma or equivalent.
At least 2 years previous banker and/or teller experience preferred.
Strong understanding of bank products and services.
At least 2 in a supervisory or lead role preferred.

Responsibilities

As assigned by Teller Operations Manager, coordinates the activities of the teller area by scheduling staff, assigning work, answering questions, resolving problems, assisting with complex transactions and sensitive situations.
Assures all tellers balance accurately and in a timely manner at the close of business day; assures all monies are secured according to established security procedures; assures all teller work is scanned and submitted in a timely manner.
Assist in hiring and training of new tellers.
Follow established processes and guidelines in daily activity and adhere to all application laws and regulations.
Represent the bank to the client in a courteous and professional manner and provide prompt, efficient and accurate service in the processing of transactions.
Recognize and react to cross-selling opportunities.
Receive checks and cash for deposits to accounts, verify amounts, examine checks for proper endorsement, and enter deposits into computer records.
Assist in bank-by-mail function.
Issue cashier’s checks and gift cards.
Receive consumer loan and other payments, and ensure the payments match balances due.
Enter transactions into bank records via core processing system.
Responsible for checking night depository bags and recording proper information on the financial institution’s forms.
Maintain reports documenting teller outages, balances, and time cards.
Supervise day-to-day operations activities of the teller area.
Research and resolve transaction/cash discrepancies.
Provide employees with guidance in handling difficult or complex problems.
Perform follow up training with direct reports on a quarterly basis.
Evaluate employees’ job performance and complete performance reviews.
Issue and monitor disciplinary warnings and performance improvement plans action.
Mentor, observe and coach teller staff to ensure customer service is at optimal level.
Actively participate, attend and hold team meetings.
Responsible for comprehensive, prompt and efficient customer service.
Periodically audit teller drawer and monetary instruments as stated in teller manual.
Identify opportunities for associates to enhance career development and recommend promotions or other change in status.
Resolve escalated complaints or disputes.
Assist other branches with coverage and/or questions when needed.
Represent the bank in a professional manner during and outside of office hours.
Responsible for ordering and sustaining necessary office supplies for teller area.
Demonstrate flexibility to perform every other duty as assigned.