Bank Teller/Financial Services Representative

SmartBank•Pigeon Forge, TN

5d•Onsite

About The Position

This position provides excellent client service by meeting the needs of clients in an efficient and friendly manner. SmartBank is rooted in our core values: Acting with Integrity, Being Enthusiastic, Creating Positivity, Demonstrating Accountability, and Embracing Change. Our team lives and breathes these values to fulfill our core purpose: creating "WOW" experiences for our clients. For over 19 years, we've been delivering on this purpose in Tennessee, Alabama, and Florida, and we're continuously expanding our reach. Our team is empowered to care for our clients and actively participate in the communities we serve. At SmartBank, we prioritize individual needs, set high expectations, and celebrate achievements – that's the SmartBank way. With a strong foundation and a growing footprint, SmartBank delivers high‑touch banking solutions to commercial businesses and consumers across the Southeast. Headquartered in Knoxville, Tennessee, SmartBank operates as a subsidiary of SmartFinancial, Inc. (NYSE: SMBK), a financial holding company with assets exceeding $5 billion. At the heart of SmartBank’s success is a commitment to creating ‘WOW’ experiences—for both clients and team members. This people‑first culture has earned national recognition, including placement on FORTUNE’s 2025 Top 100 Best Workplaces list and Great Place To Work® certification, reinforcing SmartBank as an employer of choice in the markets we serve. Drawing on decades of collective banking experience, SmartBank’s leadership has embedded “Smart” business practices throughout the organization, including rigorous credit underwriting, holistic relationship management, and a focus on attracting and retaining top-tier talent. Guided by these principles, SmartBank has grown into a respected, high‑performing financial institution trusted by the communities it serves.

Requirements

High school diploma required.
Excellent customer service skills.
Cash handling experience.
Strong math skills.
Strong written and oral communication skills.
Detail oriented and ability to function in a team environment.
Demonstrates ability to maintain a positive attitude.
High level of integrity.
Able to maintain regular and predictable attendance.
Willing to accept new ideas and methods and be agreeable to change.

Nice To Haves

Associates degree preferred.
Minimum one year of banking experience preferred.
Sales experience preferred.
One- year of banking experience preferred.
Thorough knowledge of various Teller Drawer equipment (PODs, Recyclers, traditional cash drawer, etc.) preferred.
Proficient level of computer competency including Microsoft Windows (Word, Excel, Outlook), typing and ten-key proficient preferred.

Responsibilities

Upholds SmartBank Core Values and Core Purpose. Adheres to and embraces the SmartBank Way by Acting Smart, Looking Smart and Being Smart.
Create a WOW experience by greeting and acknowledging clients warmly and promptly, directing them to proper branch personnel or department.
Assist clients in person or on the telephone with questions or concerns, and if needed direct them to the appropriate branch personnel or department.
Possess thorough knowledge of all SmartBank products and services.
Always maintain client confidentiality.
Assist in the opening/closing procedures of the branch to accommodate dual control.
Process deposit/withdrawal transactions facilitate sale of cashier’s checks and other inventory items with accuracy following proper Bank policies and procedures.
Process payments for SmartBank loans, local utilities, and other services following proper guidelines and procedures.
Process client account maintenance requests (i.e., Change of address, stop payments, etc.) in a timely manner.
Assist with ATM balancing.
Protect SmartBank’s financial interest by controlling and balancing assigned cash drawer and negotiable items received/disbursed.
Maintains an acceptable balancing record per established standards.
Take responsibility for achieving objectives, and is accountable for his/her results, actions and decisions.
Adhere to SmartBank’s established polices and complies with all applicable federal, state, and local banking and industry related laws and regulations. This includes and is not limited to, the Bank Secrecy Act, Anti-Money Laundering, and bank security policies and procedures.
Complete required paperwork when applicable to report any discrepancies or suspicious activity to the Assistant Financial Center Manager, Financial Center Manager or Security Officer.
Perform other duties as assigned.