Bank Teller - Financial Services Representative
About The Position
This position provides excellent client service by meeting the needs of clients in an efficient and friendly manner. The role involves upholding SmartBank Core Values and Core Purpose, and adhering to the SmartBank Way by Acting Smart, Looking Smart and Being Smart. Key responsibilities include creating a WOW experience for clients, assisting them with inquiries, possessing thorough knowledge of SmartBank products and services, and maintaining client confidentiality. Operational duties include assisting with branch opening/closing procedures, processing various transactions accurately, managing client account maintenance requests, assisting with ATM balancing, and protecting the bank's financial interest by controlling and balancing the cash drawer. Compliance and risk management are crucial, requiring adherence to established policies and banking laws, including the Bank Secrecy Act and Anti-Money Laundering procedures, and reporting any discrepancies or suspicious activity.
Requirements
- High school diploma required.
- Excellent customer service skills.
- Cash handling experience.
- Strong math skills.
- Strong written and oral communication skills.
- Detail oriented and ability to function in a team environment.
- Demonstrates ability to maintain a positive attitude.
- High level of integrity.
- Able to maintain regular and predictable attendance.
- Willing to accept new ideas and methods and be agreeable to change.
Nice To Haves
- Associates degree preferred.
- Minimum one year of banking experience preferred.
- Sales experience preferred.
- One- year of banking experience preferred.
- Thorough knowledge of various Teller Drawer equipment (PODs, Recyclers, traditional cash drawer, etc.) preferred.
- Proficient level of computer competency including Microsoft Windows (Word, Excel, Outlook), typing and ten-key proficient preferred.
Responsibilities
- Upholds SmartBank Core Values and Core Purpose.
- Adheres to and embraces the SmartBank Way by Acting Smart, Looking Smart and Being Smart.
- Create a WOW experience by greeting and acknowledging clients warmly and promptly, directing them to proper branch personnel or department.
- Assist clients in person or on the telephone with questions or concerns, and if needed direct them to the appropriate branch personnel or department.
- Possess thorough knowledge of all SmartBank products and services.
- Always maintain client confidentiality.
- Assist in the opening/closing procedures of the branch to accommodate dual control.
- Process deposit/withdrawal transactions facilitate sale of cashier’s checks and other inventory items with accuracy following proper Bank policies and procedures.
- Process payments for SmartBank loans, local utilities, and other services following proper guidelines and procedures.
- Process client account maintenance requests (i.e., Change of address, stop payments, etc.) in a timely manner.
- Assist with ATM balancing.
- Protect SmartBank’s financial interest by controlling and balancing assigned cash drawer and negotiable items received/disbursed.
- Maintains an acceptable balancing record per established standards.
- Take responsibility for achieving objectives, and is accountable for his/her results, actions and decisions.
- Adhere to SmartBank’s established polices and complies with all applicable federal, state, and local banking and industry related laws and regulations.
- Complete required paperwork when applicable to report any discrepancies or suspicious activity to the Assistant Financial Center Manager, Financial Center Manager or Security Officer.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
