Bank Operations Specialist

First Utah Bank • Salt Lake City, UT

6d • Onsite

About The Position

The Operations Specialist at First Utah Bank plays a key role in supporting the daily operational functions of the Bank. This individual ensures that back-office processes run smoothly, accurately, and in compliance with applicable banking regulations, internal policies, and established procedures. The Operations Specialist serves as a resource for both staff and customers, with a commitment to excellence in service and operational integrity. This position is primarily performed in a standard office environment. The role may require extended hours during peak periods such as quarter or year ends.

Requirements

• High school diploma or GED required.
• Minimum one to two years of experience in banking operations, branch operations, or a related financial services role.
• Comprehensive knowledge of banking regulations, deposit and lending operations, and back-office functions.
• Excellent analytical and problem-solving skills with a high degree of attention to detail.
• Familiarity with banking software systems.
• Strong Microsoft Excel skills
• Outstanding written and verbal communication skills.
• Excellent interpersonal and communications skills; ability to work collaboratively with teammates and customers.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Demonstrated integrity and discretion in handling confidential customer and Bank information.

Nice To Haves

• Bachelor's degree in Business Administration, Accounting, Finance, or a related field preferred.
• Teller experience or customer-facing banking experience a plus.

Responsibilities

• Operations Process and verify daily transactions including wire transfers, ACH origination, and lockbox deposits.
• Open and close certificate of deposit accounts, ensure proper documentation is obtained and filed.
• Process all transaction exceptions for the Bank including non-posts, stop payments, and non-sufficient funds.
• Complete daily official check account reconciliations.
• Maintain the Bank’s central vault, order and sell cash; investigate and resolve any out-of-balance conditions.
• Process daily debit card reconciliation and customer fraud disputes.
• Process all Bank invoices.
• Process check adjustments, including deal direct with other financial institutions.
• Maintain accurate records and filing systems in accordance with the Bank’s document storage and retention policies.
• Be an active participant of a collaborative, high-performance culture that prioritizes customer service, accuracy and accountability.
• Provide cross-functional support to other departments.
• Ensure all operations comply with applicable regulations.
• Complete CTRs and SARs as required.
• Follow established dual-control procedures and internal controls for all sensitive operations.
• Assist in gathering information for internal reviews and audits.
• Monitor exception reports and take corrective action to resolve items in a timely manner.
• Assist with fraud detection and prevention programs, escalating issues as appropriate.
• Assist customers with treasury management related inquiries and operational requests in a professional and timely manner.
• Support onboarding of new business and consumer relationships

Benefits

• Health, dental, and vision insurance (the Bank covers 75% of premiums and maintains low deductibles)
• Flexible Spending Account, Short-Term and Long-Term Disability (employer paid), Life Insurance (employer paid)
• 401k with employer match
• Special rates on financial products
• Annual Employee Events
• -Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees