Bank Operations Services Supervisor (Teller Manager)

First Citizens Bank•Redondo Beach, CA

12d•Onsite

About The Position

At First Citizens Bank, we are looking for individuals who are passionate about making a difference in the communities we serve. As an Operations Services Supervisor, you will be responsible for the operational management of a branch and leading a team of service line associates. Your role will involve processing teller transactions, handling customer service requests, and educating customers about the bank's offerings. You will also be tasked with identifying and referring sales opportunities to the appropriate bank partners, thereby supporting the branch team's sales efforts. A successful candidate will possess strong management, customer service, adaptability, teamwork, influence, sales, and communication skills.

Requirements

Financial literacy
Knowledge of retail banking products and services
Operations management
Bachelor's Degree and 1 years' experience OR High School Diploma or GED/Equivalent and 5 years' experience in Financial services, customer service, bank operations, or branch operations management

Nice To Haves

Management or supervisory experience

Responsibilities

Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank.
Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results.
Regularly and proactively leverage the expertise of bank partners, other managers or team.
Foster collaborative partnerships that deliver value for customers, prospects and colleagues.
Initiate conversation to uncover sales or referral opportunities.
Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs.
Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
Complete required training by established deadlines.
Perform general office management duties as assigned to ensure operational efficiency.
Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function.
The results may include an accountability for individual contribution as well as team performance.