Bank Manager

Bank of Montreal•Salt Lake, UT

12d•$50,000 - $100,000

About The Position

The Bank Manager guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. The role understands customer needs, advises on products and strategies that support their financial objectives, identifies referrals to other business groups, and supports sales and service activities that meet customer experience and profitability goals while complying with legal and regulatory requirements and Bank policies. The manager fosters a culture aligned with BMO’s purpose, values, and strategy; promotes diversity and inclusion; develops employees; and builds collaborative teams. The role develops and executes a branch business plan, drives customer acquisition and retention, oversees sales and service performance, implements business initiatives, manages operating expenses, resolves customer issues, and maintains relationships with customers, community members, and internal and external stakeholders. In the U.S., this position acts as an originator of consumer loans under applicable regulations and requires federal registration with the Nationwide Mortgage Licensing System and Registry. A criminal background review and credit history evaluation are required, along with restrictions on performing in a real estate agent capacity. The position is responsible for protecting the Bank through sound risk-informed decisions and compliance with applicable policies, laws, and regulations.

Requirements

Typically 4–6 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
In-depth knowledge of retail banking products and services.
Advanced knowledge of the competitive marketplace and trends in product offerings.
Working knowledge of branch operational processes and policies.
Working knowledge of branch technologies, processes, and performance metrics.
Working knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
Technical proficiency gained through education and/or business experience.
In-depth verbal and written communication skills.
In-depth collaboration and team skills.
In-depth analytical and problem-solving skills.
In-depth influence skills.
In-depth data-driven decision-making skills.
For U.S. applicants, federal registration with the Nationwide Mortgage Licensing System and Registry is required; the Bank will provide instructions on registration requirements.
For U.S. applicants, a criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Nice To Haves

Previous supervisory or management experience.

Responsibilities

Guide, direct, and coach branch employees to deliver exceptional customer service and support their career development and performance.
Advise customers on banking products and strategies suited to their financial objectives, and identify referrals to other business groups.
Develop and execute a branch business plan to grow business and wallet share and achieve customer acquisition and retention objectives.
Conduct sales calls, cold calls, and other business development activities; establish a personal referral network and develop community relationships.
Understand customers’ personal banking and credit card needs and incorporate relevant marketing programs into customer conversations.
Maintain high-touch relationships with key branch customers and prospects, and resolve customer questions and complex or unresolved situations.
Fulfill customer sales and service activities in accordance with approved procedures and manage or route transactional outcomes appropriately.
Monitor sales and service performance against plans, identify gaps and best practices, and implement action plans to address performance issues.
Communicate goals, plans, and assignments; lead the implementation of new programs, products, processes, and regional or national sales and service initiatives.
Monitor service requests and problem resolution for adherence to standards, and provide technical training and support to branch employees.
Plan and control unit operating expenses in accordance with forecasts.
Analyze business problems and data, identify emerging issues and trends, and provide insights and recommendations for decision-making.
Build and maintain relationships with business partners and internal and external stakeholders.
Maintain current knowledge of personal banking and credit card industries, practices, and trends.
Maintain confidentiality of customer and Bank information and identify and report suspicious activity potentially related to money laundering.
Comply with legal and regulatory requirements and apply the Bank’s risk management framework and policies in role-related decisions.
Support the Bank’s community involvement and participate in community activities.