Bank Manager

BMO • Madison, WI

21d • $50,000 - $100,000

About The Position

The Bank Manager guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. The role understands customer needs, advises on products and strategies that support their financial objectives, identifies referrals to other business groups, and supports sales and customer service activities in compliance with legal and regulatory requirements and Bank policies and processes.

The manager develops and executes a branch business plan to grow business and wallet share and achieve customer retention and acquisition objectives. The role leads branch employees, promotes collaboration and inclusion, supports career development, monitors performance, and manages operating expenses. It also leads the implementation of programs and initiatives, maintains strong customer and community relationships, and resolves complex customer issues.

The position requires sound risk-informed decisions, protection of customer and Bank information, reporting suspicious activity potentially related to money laundering, and compliance with applicable laws, regulations, policies, and the Bank’s Risk Management Framework. In the U.S., the position acts as an originator of consumer loans and requires Federal registration with the Nationwide Mortgage Licensing System and Registry; a criminal background review and credit history evaluation are also required.

Requirements

• Typically 4–6 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• In-depth knowledge of retail banking products and services.
• Advanced knowledge of the competitive marketplace and trends in product offerings.
• Working knowledge of branch operational processes and policies.
• Working knowledge of branch technologies, processes, and performance metrics.
• Working knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Nice To Haves

• Previous supervisory or management experience.

Responsibilities

• Guide, direct, and coach branch employees to deliver exceptional customer service and meet sales and service goals.
• Foster a culture aligned with BMO’s purpose, values, diversity, and inclusion commitments; set clear goals and accountability.
• Attract, retain, develop, coach, and recognize employees, and manage poor performance.
• Develop and execute a branch business plan to maximize growth and wallet share and meet customer retention and acquisition objectives.
• Conduct sales calls, establish a personal referral network, make cold calls, and pursue other business development activities.
• Understand customers’ personal banking and credit card needs and provide strategic advice, products, and services in their best interests.
• Build and maintain community networks, support Bank community involvement, and maintain high-touch relationships with key customers and prospects.
• Resolve customer issues and fulfill sales and service activities in accordance with approved procedures; escalate complex or unresolved situations when appropriate.
• Monitor sales and service performance against plans, identify gaps and trends, and implement action plans and improvements.
• Lead new program, product, and process implementation within the branch and coordinate national and regional sales and service initiatives.
• Communicate goals, plans, and assignments and provide technical training and support to branch employees.
• Plan and control branch operating expenses in accordance with forecasts.
• Maintain relationships with internal and external stakeholders and business partners, and knowledge of interdependent systems and related procedures.
• Maintain current knowledge of personal banking and credit card industries, practices, and trends.
• Maintain confidentiality of customer and Bank information, identify and report suspicious activity potentially related to money laundering, and comply with applicable laws and regulations.
• Apply the Bank’s Risk Management Framework and make sound, risk-informed decisions consistent with approved policies and risk appetite.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• The total compensation package may include performance-based incentives, discretionary bonuses, perks, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree