Bank Customer Sales and Retention Representative (Bilingual) - H

Canadian Tire Corporation•Mobile Location Ontario [F009], ON

1d•Onsite

About The Position

The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an exceptional customer experience. CRCC Representatives receive a diverse set of call types which require the ability to quickly adapt to a fast pace and ever-changing environment. Most customer inquiries are a result of customer credit card usage, statement receipt and marketing programs. This is a bilingual role for a part-time position, English-only applicants are invited to apply if they meet all criteria. This is a part-time position with full-time training hours, Mon-Fri 8AM - 4PM. Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.

Requirements

Speak both French and English fluently
Excellent verbal and written communication skills
Superior problem solving abilities and solid decision making skills
Active listening skills
Computer knowledge and experience
Demonstrated passion for driving an exceptional customer experience
Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc.
Demonstrated active listening, professional verbal communication skills
Demonstrated aptitude to learn and support with basic browser-based functions

Nice To Haves

Experience in Customer Service
Experience in a Call Centre
Fraud and Dispute knowledge

Responsibilities

Protect the integrity and security of customer account information
Apply technical/product/process knowledge within varied situations
Shape a positive customer perception of Canadian Tire
Build customer confidence in our ability to provide service
Maintain accurate customer information
Develop effective relationships to contribute to a positive work environment
Understand and service customer needs - "owns the moment"
Look for ways and apply new ideas to keep Customers for Life
Take opportunity to provide customers with relevant products & services
Take responsibility for continuous learning and development
Be passionate about our customers and the service we provide, delivering outstanding World Class in Customer Experiences
Promote customer advocacy and support the Canadian Tire Brand
Demonstrate a strong handle on our communication model
Problem solve to find creative solutions
Demonstrate strong investigative skills, with the ability to focus on complex information to support a customer’s dispute
Professionally handle interactions with composure and diplomacy striving for a positive outcomes in disputes, high value retention and activations
Demonstrate excellent verbal and written communication skills in support of customer calls and dispute initiations