Bank Customer Service Representative - Bilingual

Canadian Tire Corporation•Toronto, ON

1d•Onsite

About The Position

As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen. This is a FRENCH/ENGLISH BILINGUAL role with full-time and part-time roles available. Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.

Requirements

Must speak both French and English fluently
Excellent verbal and written communication skills
Superior problem solving abilities and solid decision making skills
Active listening skills
Computer knowledge and experience
Demonstrated passion for driving an exceptional customer experience
Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc.
Demonstrated active listening, professional verbal communication skills
Demonstrated aptitude to learn and support with basic browser-based functions

Nice To Haves

While some experience is preferred, if you have a willingness to learn and can solve problems while keeping the customer top of mind, then this is definitely the place to be.

Responsibilities

Protect the integrity and security of customer account information
Apply technical/product/process knowledge within varied situations
Shape a positive customer perception of Canadian Tire
Build customer confidence in our ability to provide service
Maintain accurate customer information
Develop effective relationships to contribute to a positive work environment
Understand and service customer needs - "owns the moment"
Look for ways and apply new ideas to keep Customers for Life
Take opportunity to provide customers with relevant products & services
Take responsibility for continuous learning and development
Handle a wide range of telephone inquiries in an effective and courteous manner. Inquiry types range from general account information such as balance, payment and purchase inquiries to more complex queries.
The CRSR presents and educates customers on Canadian Tire Services.
Limited offerings of the various portfolios (i.e. Financial Products, Loyalty Program, etc.) and attempts to retain insurance and account cancellation inquiries, while proactively promoting cardholder features and benefits.