Customer Retention & Sales Consultant

Lithia & Driveway • Calabasas, CA

5d • Onsite

About The Position

In this role, you will build relationships with current and prospective Audi customers, assist with vehicle sales and lease renewals, follow up on leads, and identify upgrade and trade-in opportunities. You'll provide exceptional customer experience while generating repeat business, maintaining CRM activity, and achieving customer retention and sales goals.

Requirements

• High School graduate or equivalent, 18 years or older required
• Strong communication and relationship-building skills
• Self-motivated with excellent follow-up habits
• Ability to work independently while managing multiple customer opportunities
• Professional appearance and customer-first attitude
• CRM and computer proficiency

Nice To Haves

• Previous automotive sales, BDC, customer retention, or customer service experience preferred

Responsibilities

• Build relationships with current and prospective Audi customers
• Assist with vehicle sales and lease renewals
• Follow up on leads
• Identify upgrade and trade-in opportunities
• Provide exceptional customer experience
• Generate repeat business
• Maintain CRM activity
• Achieve customer retention and sales goals

Benefits

• Competitive pay
• Commission and performance bonuses
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs
• Unlimited earning potential based on customer retention and sales performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED