Bank Business Process Consultant Senior

USAA•Tampa, FL

1d•$103,450 - $197,730•Hybrid

About The Position

As a dedicated Bank Business Process Consultant, you will apply advanced knowledge of bank processes and products and act as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. You will collect and consolidate demand and identify opportunities within the Bank. You will execute and oversee the development of business process related solutions for internal clients and members. You will evaluate processes/resources and develop effective solutions/improvements/enhancements to drive the efficient operation of the Bank utilizing Agile best practices. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
6 years of experience in business process consulting, process design and/or program/project management.
Advanced knowledge of bank products and processes.
Experience in implementing and sustaining change/improvements.
Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.
Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.
Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

Nice To Haves

6+ years of experience in banking operations, business process consulting, or financial services, with demonstrated leadership.
Advanced knowledge of bank products, processes, and systems (e.g., Fiserv, ALS, Fidelity preferred).
Strong understanding of regulatory requirements and risk frameworks (FCRA, AML/CIP) and their application to process design.
Proven experience leading complex, cross-functional process improvement initiatives and driving sustainable change.
Proficiency in process improvement methodologies (Lean, Six Sigma, Agile) and ability to influence adoption.

Responsibilities

Engages with key stakeholders to implement sustainable strategic solutions.
Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.
Leads planning and execution efforts and coordinates activities for highly complex projects.
Applies a holistic understanding of risk and regulatory compliance to manage risks by using established methodologies, including Agile principles, and exercising control plans to ensure alignment with bank specific goals and process requirements.
Provides consultation to influence and ensure process is designed to address risk across all activities.
Reviews and develops communication and change management plans for customers and internal stakeholders to drive awareness on current processes and/or changes.
Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.