Bank Branch Manager

Availa Bank•Ankeny, IA

42d

About The Position

The Branch Manager oversees all the functions and duties of the retail team in an assigned branch or region. Two key areas of responsibility for this position are employee coaching, business acquisition, and relationship growth. This position is responsible for consumer lending activities, along with attracting and retaining treasury management and deposit relationships. The Branch Manager is also responsible for establishing outbound sales goals for retail staff, hiring, and staff development. In addition, the Branch Manager works in conjunction with the Market President, Branch Operations Officer, and Director of Retail Banking to complete other duties, including general branch operations and facilities maintenance, retail management, and leadership and growth activities.

Requirements

High school diploma or equivalent required
One to three years’ banking experience preferred
Prior experience managing a department and/or groups of people required
Demonstrated proficiency in typing with speed and accuracy; basic keyboarding skills are required
Basic Microsoft Word and Excel skills
Working knowledge of operational policies and procedures
Exceptional oral, written, and interpersonal communication skills with the ability to apply commonly understood knowledge to carry out instructions and instruct others, understanding procedures, and writing reports and correspondence
Strong math skills; add, subtract, multiply, and divide in all units of measure
Resolve complex problems involving multiple facets and variables in non-standardized situations
Maintain working knowledge and understanding of business support functions and their contribution to organizational success, including human resources, information technology, accounting, finance, and operations support

Responsibilities

Accountable and responsible for maintaining retail staffing across all assigned branches
Attract business and consumer relationships through internal and external sales and customer service strategies.
Expand existing business and consumer relationships through sales and customer service strategies.
Direct training for staff, including policy/procedure, sales, and customer service
Supervise and provide work direction to assigned staff
Responsible for assigning work duties and examining work for quality, efficiency, and conformance to policies and procedures as needed.
Perform the functions of all retail staff positions as needed to ensure quality service to all customers is achieved
Assist with complex customer issues
Serve as a point of contact and manage relationships for large commercial customers
Perform consumer lending duties
Serve as a point of contact/have working knowledge of troubleshooting and servicing coin machines, money handling machines, ATMs/ITMs, and mechanics of the drive-up equipment (as applicable in each location). This position will also be responsible for installation and troubleshooting of Cash Management machines.
Assess and manage facility needs on a regular basis
This position is responsible for supervising staff in accordance with the bank’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and taking corrective action with employees; addressing complaints and resolving problems.