Bank Branch Manager /Financial Center Manager

SmartBank•Columbus, OH

2d•Onsite

About The Position

As a Bank Branch Manager (Financial Center Manager), you will serve as both a leader and a producer, driving branch performance while coaching a team to deliver exceptional client experiences. You’ll lead a high-performing team, oversee daily operations, and play a key role in growing the business through strong client relationships and community engagement. This role is ideal for a hands-on leader who thrives in a fast-paced environment, is passionate about developing others, and is committed to helping clients achieve their financial goals. SmartBank is rooted in our core values: Acting with Integrity, Being Enthusiastic, Creating Positivity, Demonstrating Accountability, and Embracing Change. Our team lives and breathes these values to fulfill our core purpose: creating "WOW" experiences for our clients. For over 19 years, we've been delivering on this purpose in Tennessee, Alabama, and Florida, and we're continuously expanding our reach. Our team is empowered to care for our clients and actively participate in the communities we serve. At SmartBank, we prioritize individual needs, set high expectations, and celebrate achievements – that's the SmartBank way. SmartBank operates as a subsidiary of SmartFinancial, Inc. (NYSE: SMBK), a financial holding company with assets exceeding $5 billion. At the heart of SmartBank’s success is a commitment to creating ‘WOW’ experiences—for both clients and team members. This people‑first culture has earned national recognition, including placement on FORTUNE’s 2025 Top 100 Best Workplaces list and Great Place To Work® certification, reinforcing SmartBank as an employer of choice in the markets we serve.

Requirements

Bachelor’s Degree or equivalent leadership experience
NMLS registration (or ability to obtain)
Proven leadership experience in retail banking or a similar environment
Strong sales, business development, and relationship-building skills
Solid understanding of banking operations, products, and regulatory requirements
Excellent communication, coaching, and interpersonal skills
High level of integrity, accountability, and professionalism

Responsibilities

Lead daily team huddles to align on priorities and drive results
Achieve branch performance goals through personal production and team leadership
Generate new business through outbound calling, community involvement, and local networking
Build and deepen customer relationships by identifying financial needs and providing tailored solutions
Partner with internal teams to connect clients to mortgage, commercial, and investment solutions
Ensure every client interaction reflects SmartBank’s commitment to service excellence
Support associates in resolving complex client needs and concerns
Promote meaningful, needs-based conversations that improve clients’ financial wellness
Manage daily branch operations to ensure efficiency, accuracy, and compliance
Maintain strong knowledge of policies and procedures and coach team members accordingly
Ensure adherence to all regulatory requirements and internal controls
Monitor branch activity, reporting, and workflows to optimize performance
Maintain a professional and welcoming branch environment
Oversee facility upkeep, supplies, and product displays
Partner with leadership and HR on staffing, communication, and employee relations matters
Represent SmartBank as a brand ambassador within the community
Open consumer and business accounts and support lending activities as needed
Perform key frontline responsibilities to support the team and client experience
Actively contribute to the success of the branch as both a leader and a producer
Coach, mentor, and develop a high-performing team focused on delivering outstanding client experiences
Provide ongoing performance feedback, conduct reviews, and support associate growth
Foster a positive, accountable, and engaging team culture