Bank at Work Relationship Manager

BMO•Chicago, IL

1d•$100,000 - $220,000

About The Position

Partners with internal stakeholders to deliver sales activities and results for designated retail sales programs and products, serving as the market expert to grow market share. Establishes relationships in the market, participates in joint sales calls and team meetings, and identifies and refers business opportunities to key partners. Develops and executes market business plans and sales strategies, represents programs at calls and events, generates appointments, prioritizes client and prospect pipelines, and manages regional programs to maximize client opportunities across BMO. Develops solutions and recommendations based on business strategy, stakeholder needs, client and market-segment needs, and expected return on investment. Provides strategic input as a trusted advisor, advises senior leaders, and serves as a subject-matter expert on relevant regulations, policies, and program matters. Analyzes data, defines analytics and reporting requirements, oversees database alignment and governance, and produces reports and dashboards to monitor performance. Leads or participates in change management, communications, operational programs, and core business processes. Supports program development and marketing strategies, improves sales materials and tools, manages operating expenses, and delivers the desired customer experience in partnership with BMO colleagues. Works across internal and external stakeholder groups, adapts to changing trends, and applies BMO’s Risk Management Framework and applicable policies, laws, and regulations when making decisions. In the U.S., this role originates consumer loans under applicable regulations and requires federal registration with the Nationwide Mortgage Licensing System and Registry. The Bank will provide instructions on registration requirements. A criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Requirements

Typically 7 or more years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
Meet CFPB and SAFE Act requirements and adhere to compliance, regulatory, and legal guidelines.
In-depth or expert knowledge of retail products and retail branch networks.
In-depth or expert presentation and time-management skills.
Proven business development success.
Customer-oriented, with a focus on designing and delivering a great customer experience.
Proactive and collaborative, able to build trust and strong partnerships with team members and customers.
Able to manage multiple clients and/or events simultaneously.
Seasoned professional with a combination of education, experience, and industry knowledge.
In-depth or expert verbal and written communication skills.
In-depth or expert analytical and problem-solving skills.
In-depth or expert influence skills.
In-depth or expert collaboration and team skills, particularly cross-group collaboration.
Able to manage ambiguity.
In-depth or expert data-driven decision-making skills.
For U.S. consumer loan origination, federal registration with the Nationwide Mortgage Licensing System and Registry is required; a criminal background review and credit history evaluation are also required.

Responsibilities

Develop and execute a market business plan and sales strategies to achieve retail sales program and product objectives.
Represent retail sales programs and products at sales calls and events; generate appointments and opportunities to grow business results.
Prioritize client and prospect pipelines and schedules for events and seminars; manage regional programs to maximize client opportunities across BMO.
Build relationships and partnerships with BMO colleagues, senior leaders, and internal and external stakeholders in the designated market.
Develop solutions and recommendations based on business strategy, stakeholder needs, client needs, and market-segment needs.
Recommend program design changes and contribute strategic input, business cases, and recommendations to senior leaders on strategy and new initiatives.
Act as a subject-matter expert on relevant regulations, policies, and retail sales programs; network with industry contacts as appropriate.
Analyze data and information to provide insights and recommendations; define analytics and reporting requirements and manage databases in accordance with data governance standards.
Monitor and track performance, address issues, and design and produce regular and ad-hoc reports and dashboards.
Lead change management initiatives, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
Develop and coordinate communications strategies to influence or change behavior and ensure consistent messaging across BMO.
Lead operational programs and participate in the design, implementation, and management of core business and group processes.
Plan and control unit operating expenses in accordance with forecasts and recommend improvements to financial management processes.
Develop and manage information management systems and lead initiatives to improve processes, analysis, and reporting.
Provide input to program development and marketing strategies; improve sales calls, events, seminars, materials, and tools.
Deliver the desired customer experience in partnership with BMO colleagues and support strategic initiatives with internal and external stakeholders.
Apply the Risk Management Framework and make sound, risk-informed decisions in accordance with business strategy, approved risk appetite, policies, laws, and regulations.