Bank at Work Relationship Manager

BMO • Indianapolis, IN

1d • $85,000 - $180,000

About The Position

Partners with internal stakeholders to deliver sales activities and results for designated retail sales programs and products, acting as the market expert to grow market share. Establishes working relationships within the designated market, participates in joint sales calls and team meetings, and identifies and refers business opportunities to key partners.

Develops and executes market business plans and sales strategies; represents programs at sales calls and events; generates appointments; and prioritizes client and prospect pipelines and event schedules. Manages regional retail sales programs to maximize client opportunities across BMO and provides input into program development and marketing strategies. Delivers the desired customer experience in partnership with BMO colleagues.

Provides strategic recommendations and business-case analysis, serves as a subject matter expert for stakeholders, and advises on program design, business decisions, and initiatives. Analyzes data, defines analytics and reporting requirements, oversees database and information management in keeping with data governance standards, and designs reports and dashboards. Monitors performance and addresses issues.

Leads change management, communications, operational programs, and the design and management of business processes. Plans and controls operating expenses and recommends improvements to financial management processes. Builds partnerships across BMO and supports strategic initiatives. Applies the Risk Management Framework and makes informed decisions consistent with business strategy, approved risk appetite, policies, and applicable laws and regulations.

In the U.S., this role originates consumer loans under applicable regulations and requires federal registration with the Nationwide Mortgage Licensing System and Registry. The bank provides guidance on registration requirements. A criminal background review and credit history evaluation are required, and restrictions apply to serving as a real estate agent.

Requirements

• Typically 7 or more years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Meet CFPB and SAFE Act requirements and adhere to compliance, regulatory, and legal guidelines.
• In-depth or expert knowledge of retail products and retail branch networks.
• In-depth or expert presentation and time-management skills.
• Proven business-development success.
• Customer-oriented, with a focus on designing and delivering a strong customer experience.
• Proactive and collaborative approach to building trust and partnerships with team members.
• Commitment to building strong internal and customer relationships.
• Ability to manage multiple clients and/or events simultaneously.
• Seasoned professional with a combination of education, experience, and industry knowledge.
• In-depth or expert verbal and written communication skills.
• In-depth or expert analytical and problem-solving skills.
• In-depth or expert influence skills.
• In-depth or expert collaboration and teamwork skills, with a focus on cross-group collaboration.
• Ability to manage ambiguity.
• In-depth or expert data-driven decision-making skills.
• For U.S. consumer loan origination: federal registration with the Nationwide Mortgage Licensing System and Registry; a criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Responsibilities

• Develop and execute a market business plan and sales strategies to achieve retail sales program and product objectives.
• Represent retail sales programs and products at sales calls and events; generate appointments and business opportunities.
• Prioritize client and prospect pipelines and schedule events and seminars.
• Manage regional retail sales programs to maximize client opportunities across BMO.
• Develop solutions and recommendations based on business strategy and stakeholder needs; advise on strategy and initiatives.
• Recommend program design changes based on client or market-segment needs and share best practices.
• Develop business cases by identifying needs, analyzing options, and assessing expected return on investment.
• Establish partnerships with BMO colleagues, senior leaders, and internal and external stakeholders in the designated market.
• Analyze strategic problems and data to provide insights and recommendations; conduct independent assessments to resolve strategic issues.
• Define analytics and reporting requirements and coordinate database management in accordance with data governance standards.
• Develop database frameworks and oversee database management and information systems.
• Monitor and track performance, address issues, and design and produce regular and ad hoc reports and dashboards.
• Lead change management programs, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
• Lead communications strategy development and collaborate across BMO to ensure consistent messaging that influences or changes behavior.
• Lead execution of operational programs and adapt them as needed to ensure quality.
• Lead or participate in designing, implementing, and managing core business and group processes.
• Plan and control unit operating expenses in line with forecasts and recommend financial-management process changes.
• Provide input to program development and marketing strategies to grow market share; improve sales calls, events, seminars, materials, and tools.
• Deliver the desired customer experience in partnership with BMO colleagues.
• Support strategic initiatives with internal and external stakeholders and ensure stakeholder alignment.
• Apply the Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, and applicable laws and regulations.
• Network with industry contacts for competitive insights and best practices, as appropriate.
• Undertake broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included in total compensation, depending on position pay type.
• Other perks and rewards may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior