Bank at Work Relationship Manager

Bank of Montreal•Phoenix, AZ

1d•$85,000 - $180,000

About The Position

The Bank at Work Relationship Manager partners with internal stakeholders to deliver sales activities and results for designated retail sales programs and products, serving as a market expert to grow market share. The role builds relationships across the designated market, participates in joint sales calls and team meetings, identifies and refers business opportunities, and develops and executes market business plans and sales strategies. It represents retail programs at sales calls and events, generates appointments, manages client and prospect pipelines, and coordinates regional program activities to maximize client opportunities across BMO. The position advises stakeholders on business strategy, program design, market needs, and best practices. It develops business cases, provides strategic recommendations, and serves as a subject matter expert for internal and external stakeholders. The role also analyzes data, defines analytics and reporting requirements, oversees database governance and performance reporting, and leads change management, communications, operational programs, and business process initiatives. It manages operating expenses, contributes to program development and marketing strategies, improves sales materials and activities, and works across BMO to deliver the desired customer experience. The role applies BMO’s Risk Management Framework and Risk Culture, making sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, laws, and regulations. In the U.S., it originates consumer loans and requires federal registration with the Nationwide Mortgage Licensing System and Registry. A criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Requirements

Typically 7+ years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
Meet all CFPB and SAFE Act requirements and adhere to compliance, regulatory, and legal guidelines.
In-depth or expert knowledge of retail products and retail branch networks.
In-depth or expert presentation skills and time management.
Proven business development success.
Customer-oriented, with a focus on designing and delivering a great customer experience.
Proactive and collaborative approach to establishing trust and partnerships with team members.
Commitment to building strong internal and customer relationships.
Ability to manage multiple clients and/or events simultaneously.
Seasoned professional with a combination of education, experience, and industry knowledge.
In-depth or expert verbal and written communication skills.
In-depth or expert analytical and problem-solving skills.
In-depth or expert influence skills.
In-depth or expert collaboration and teamwork skills, with a focus on cross-group collaboration.
Ability to manage ambiguity.
In-depth or expert data-driven decision-making skills.
Federal registration with the Nationwide Mortgage Licensing System and Registry is required for the U.S. consumer-loan-originator position.
A criminal background review and credit history evaluation are required for the position.

Responsibilities

Partner with internal stakeholders to deliver sales activities and results for designated retail sales programs and products.
Act as the market expert for retail programs and products to grow market share.
Build relationships within the designated market and participate in joint sales calls and team meetings.
Identify and refer business opportunities to key partners.
Develop and execute market business plans and sales strategies to achieve program and product objectives.
Represent retail programs and products at sales calls and events; generate appointments and business opportunities.
Prioritize client and prospect pipelines and schedule events and seminars.
Manage regional retail sales programs and products to maximize client opportunities across BMO.
Develop solutions and recommendations based on business strategy and stakeholder needs; recommend program design changes to improve effectiveness and establish best practices.
Provide strategic input and recommendations to senior leaders on strategy and new initiatives.
Develop business cases by identifying needs, analyzing options, and assessing expected return on investment.
Build partnerships with BMO colleagues and senior leaders and serve as a subject matter expert for internal and external stakeholders.
Analyze strategic problems, data, and information to provide insights and recommendations.
Define analytics and reporting requirements and coordinate database management in accordance with data governance standards.
Develop database frameworks and oversee database management and data integration in accordance with governance standards.
Monitor and track performance, address issues, and design and produce regular and ad-hoc reports and dashboards.
Lead change management programs, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
Lead communication strategy development and collaborate across BMO to ensure consistent messaging that positively influences behavior.
Lead execution of operational programs and assess and adapt them to ensure quality execution.
Lead or participate in the design, implementation, and management of core business and group processes.
Plan and control unit operating expenses in accordance with forecasts and recommend financial management process improvements.
Develop and manage information management systems and lead initiatives to improve processes, analysis, and reporting.
Provide input to program development and marketing strategies to grow market share.
Identify and share improvements to sales calls, events, seminars, materials, and tools.
Deliver the desired customer experience in partnership with BMO colleagues.
Build effective internal and external stakeholder relationships, ensure stakeholder alignment, and support strategic initiatives.
Conduct independent analysis and assessment to resolve strategic issues; operate at a group or enterprise-wide level as a specialist resource.
Adapt to shifting trends and address unique, ambiguous, complex, and non-routine situations creatively.
Apply the Risk Management Framework and make risk-informed decisions consistent with approved risk appetite, policies, laws, and regulations.
In the U.S., originate consumer loans and complete required federal registration with the Nationwide Mortgage Licensing System and Registry.