Bank at Work Relationship Manager

Bank of Montreal•Chicago, IL

2d•$100,000 - $220,000

About The Position

Partners with internal stakeholders to deliver sales activities and results for designated retail sales programs and products, acting as the market expert to grow market share. Establishes relationships across the designated market, participates in joint sales calls and team meetings, and identifies and refers business opportunities to key partners. Develops and executes market business plans and sales strategies, represents programs at sales calls and events, generates appointments, prioritizes client and prospect pipelines, and manages regional programs to maximize client opportunities across BMO. The role provides strategic advice and recommendations based on business strategy, stakeholder needs, client and market requirements, and analysis of potential options and return on investment. It serves as a subject matter expert for internal and external stakeholders and relevant regulations, develops business cases, and provides input to senior leaders on strategy and initiatives. Responsibilities also include defining analytics and reporting requirements, coordinating and overseeing databases in accordance with data governance standards, monitoring performance, and producing reports and dashboards. The Relationship Manager leads or participates in change management, communications, operational programs, and core business processes. The role manages operating expenses, recommends financial management process improvements, and develops information management systems and process improvements. It collaborates with BMO colleagues and stakeholders to deliver the desired customer experience, support strategic initiatives, improve sales materials and events, and make risk-informed decisions in accordance with the bank’s Risk Management Framework, policies, and applicable laws and regulations. In the U.S., this position originates consumer loans under applicable regulations and requires federal registration with the Nationwide Mortgage Licensing System and Registry. A criminal background review and credit history evaluation are required, as are restrictions on performing in a real estate agent capacity.

Requirements

Typically 7 or more years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
Meet all CFPB and SAFE Act requirements and adhere to compliance, regulatory, and legal guidelines.
In-depth or expert knowledge of retail products and retail branch networks.
In-depth or expert presentation and time-management skills.
Proven business-development success.
Customer-oriented, with a focus on designing and delivering a strong customer experience.
Proactive and collaborative, able to establish trust and partnerships with team members and build strong internal and customer relationships.
Able to manage multiple clients and events simultaneously.
Seasoned professional with a combination of education, experience, and industry knowledge.
In-depth or expert verbal and written communication skills.
In-depth or expert analytical and problem-solving skills.
In-depth or expert influence skills.
In-depth or expert collaboration and teamwork skills, with a focus on cross-group collaboration.
Able to manage ambiguity.
In-depth or expert data-driven decision-making skills.
For the U.S. role, complete federal registration with the Nationwide Mortgage Licensing System and Registry; a criminal background review and credit history evaluation are required.

Responsibilities

Develop and execute a market business plan and sales strategies to achieve retail sales program and product objectives.
Represent retail sales programs and products at sales calls and events; generate appointments and opportunities to grow business results.
Prioritize the market’s client and prospect pipeline and schedule events and seminars.
Manage regional retail sales programs and products to maximize client opportunities across BMO.
Build strong partnerships with BMO colleagues, senior leaders, and internal and external stakeholders in the designated market.
Identify and refer business opportunities to key partners; provide input to program development and marketing strategies to grow market share.
Recommend program design changes based on client or market-segment needs and share suggestions to improve sales calls, events, seminars, materials, and tools.
Develop business cases by identifying needs, analyzing options, and assessing expected return on investment.
Provide strategic input and recommendations to senior leaders based on business understanding, stakeholder needs, and independent analysis.
Act as a subject matter expert on relevant regulations and policies and as a specialist resource to senior leaders and stakeholders.
Break down strategic problems and analyze data to provide insights and recommendations; define business requirements for analytics and reporting.
Coordinate and oversee database management, data alignment and integration, and adherence to data governance standards.
Monitor and track performance, address issues, and design and produce regular and ad-hoc reports and dashboards.
Lead change management programs, including readiness assessment, planning, stakeholder management, execution, evaluation, and sustainment.
Lead development and execution of communications strategies in collaboration across BMO to influence or change behavior and ensure consistent messaging.
Lead operational program execution and adapt as needed to ensure quality; lead or participate in designing, implementing, and managing core business processes.
Plan and control unit operating expenses in accordance with forecasts and recommend financial management process improvements.
Develop and manage information management systems and lead initiatives to improve processes, analysis, and reporting.
Deliver the desired customer experience in partnership with BMO colleagues and support strategic initiatives with internal and external stakeholders.
Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, approved risk appetite, applicable policies, laws, and regulations.