Bank Agile Product Owner Senior

USAA•Charlotte, NC

About The Position

USAA is seeking a dedicated Bank Agile Product Owner Senior to join their Bank agile team. This role is responsible for prioritizing work to derive business outcomes, delivering on business commitments, and ensuring the voice of the customer is strongly represented. The Product Owner will bring a data-driven approach to decisions and impediment removal, including strategic priorities and funding allocation, and will execute against the product/value stream. They will support a Bank agile team culture focused on transparency, learning, continuous improvement, and quality.

Requirements

Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
4 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
2 years of relevant Mortgage industry experience in Origination, Fulfillment, Underwriting, Marketing, Distribution or Sales/Service.
Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).
Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
Advanced knowledge and demonstrated use of Process Engineering methodologies.
Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations.
Ability to communicate difficult concepts and negotiate with others to adopt a different point of view.
Experience using Web analytics tools and reports (adobe analytics/google analytics) to identify conversion funnel optimization opportunities.
Knowledge of CRO (Conversion Rate Optimization) including a/b and multi-arm bandit testing methodologies.

Responsibilities

Communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members.
Ensuring delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs.
Working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives.
Translating business strategy into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team’s backlog of work.
Partnering with the Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs.
Anticipating and solving complex issues using a data-driven approach to decision making, including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success.
Delivering against Bank agile team level OKRs.
Acting as the “voice of the end-user” and proactively seeking customer feedback to understand needs and requirements.
Owning the Bank agile team backlog (grooming, prioritization, and refinement).
Maintaining a groomed backlog of user stories and working with the Agile Bank agile team to estimate story size and complexity.
Optimizing the flow of value through the multi-Bank agile team Agile environment and progressing towards objectives, goals, and commitments.
Removing impediments, resolving conflicts, and managing risks and issues.
Taking a strategic view and thinking proactively about the right way to meet objectives.
Acting in service of the Bank agile team's needs and goals, offering feedback on work-in-progress, clarifying requirements, and removing roadblocks.
Looking for opportunities for continuous Bank agile team and process improvement.
Making recommendations to leadership.
Potentially leading functional Bank agile teams or projects with moderate resource requirements, risk, and/or complexity.
Ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.