Bank Agile Product Owner Senior

USAA•Tampa, FL

3d•$103,450 - $197,730

About The Position

As a dedicated Bank Agile Product Owner Senior, you will work directly with the Bank agile team to prioritize work to derive business outcomes while delivering on business commitments and ensuring the voice of the customer is strongly represented. Responsible for prioritizing the Bank agile team backlog to drive business outcomes in service to the Business strategy. Acts as ‘voice of the end-user’. Brings a data-driven approach to decisions and impediment removal including strategic priorities and funding allocation. Executes against the product / value stream. Supports the Bank agile team culture anchored in transparency and learning, for seeking opportunities for testing & learning, continuous Bank agile team/process improvement and quality.

Requirements

Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
4 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
2 years of relevant Mortgage industry experience in Origination, Fulfillment, Underwriting, Marketing, Distribution or Sales/Service.
Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).
Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements
Advanced knowledge and demonstrated use of Process Engineering methodologies.
Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations.
Communicate difficult concepts and negotiates with others to adopt a different point of view.
Experience using Web analytics tools and reports (adobe analytics/google analytics) to identify conversion funnel optimization opportunities.
Knowledge of CRO (Conversion Rate Optimization) including a/b and multi-arm bandit testing methodologies.

Responsibilities

Accountable for communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members.
Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs.
Responsible for working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives.
Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team’s backlog of work.
Partner with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs.
Anticipate and solves complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success.
Delivers against Bank agile team level OKRs.
Act as “voice of the end-user”.
Proactively seek customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.
Own Bank agile team backlog (grooming, prioritization, and refinement).
Responsible for maintaining a groomed backlog of user stories; work with the Agile Bank agile team to estimate story size and complexity.
Optimize the flow of value through the multi-Bank agile team Agile environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues.
Begin to take a strategic view and think proactively about the right way to meet objectives.
Act in service of the Bank agile team's needs and goals; offer feedback on work-in-progress, clarifies requirements, anticipates and removes roadblocks or impediments that may prevent the Bank agile team from progressing on objectives and answers questions.
Look for opportunities for continuous Bank agile team and process improvement.
Makes recommendations to leadership.
May lead functional Bank agile teams or projects with moderate resource requirements, risk, and/or complexity.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.