Bank Agile Product Owner Lead

USAA•San Antonio, NC

21h•Remote

About The Position

As a dedicated Bank Agile Product Owner Lead, you will work directly with the Bank agile team to prioritize work to derive business outcomes while delivering on business commitments and ensuring the voice of the customer is strongly represented. Accountable for making decisions and prioritizing the Bank agile team backlog to drive business outcomes in service to the Business strategy. Act as 'voice of the end-user'. Bring a data-driven approach to decisions and impediment removal including strategic priorities and funding allocation. Set product / value stream direction and ensures it is aligned with key stakeholders across the organization. Establish a Bank agile team culture anchored in transparency and learning, for seeking opportunities for testing & learning, continuous Bank agile team/process improvement and quality.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line
Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe) with a proven track record in using these skills to develop and manage products through the entire product life cycle.
Expert experience in analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications.
Experience in engineering methodologies and Change Management practices to translate business requirements into functional specifications.
Extensive experience with applicable banking regulatory and compliance policies, including knowledge of applicable laws, rules and regulations.
Experience communicating complex ideas, anticipating potential objections and persuading others, often at senior levels, to adopt a different point of view.

Nice To Haves

Experience driving execution and delivery in a large-scale Agile environment.
Working experience with residential mortgage processes and products.
Experience managing cross-team dependencies and removing impediments across multiple business and technology teams.
Experience creating and refining features, user stories, and acceptance criteria to support delivery objectives.
Experience gathering and analyzing business requirements for data integration initiatives.

Responsibilities

Accountable for delivering the Bank product strategy and/or customer journeys effectively to key stakeholders and Bank agile team members.
Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs.
Lead and oversees Bank agile team(s) to develop, translate and drive the vision and strategy to key stakeholders and Bank agile team members on Bank products to include member satisfaction.
Lead the Bank agile team in ensuring understand business requirements for effective Bank product solutions.
Partner with the Team-of-Team Lead to clarify and drive alignment on the business strategy, goals, and objectives; translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team's backlog of work.
Collaborate with stakeholders from the Bank and IT to determine business needs required for implementing strategic objectives and deliver quality and innovative solutions.
Partner with Team-of-Team Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs.
Drives execution of successful objective implementation for Bank products and customer experience.
Solve unique problems with broad impact on the business; requires an innovative, data-driven approach to decision making including allocating funds and developing and tracking OKRs that drive product success.
Accountable for setting and delivering against Bank agile team-level OKRs.
Proactively seek customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.
Own Bank agile team backlog (grooming, prioritization, and refinement) and accountable for maintaining a groomed backlog of user stories; works with the Bank agile team to estimate story size and complexity.
Optimize the flow of value by assisting the multi-Bank agile team environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues that have a broad impact on the business.
Anticipate, and act in service of the Bank agile team's needs and goals; coaches, engages and provides feedback to the Bank agile team on work-in-progress; clarifies requirements, and takes an innovative approach to solving unique problems that may prevent the Bank agile team from progressing on objectives.
Identify and drives opportunities for continuous Bank agile team and process improvement.
Leads projects with notable risk and complexity; develops the strategy for project execution.
Anticipate business and regulatory issues; recommends product, process or service improvements.
Impact the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.