Bank Agile Product Owner Senior

USAA•San Antonio, TX

2d•$103,450 - $197,730

About The Position

The Bank Agile Product Owner Senior works directly with Bank agile teams to prioritize work, achieve business outcomes, deliver business commitments, and ensure the customer’s voice is represented. The role owns prioritization of the Bank agile team backlog in service of business strategy, acts as the voice of the end user, and applies data-driven decision-making to priorities, impediment removal, and funding allocation. It executes against the product or value stream while supporting a culture of transparency, learning, testing, continuous improvement, and quality. The position leads agile teams developing solutions aligned with Bank, department, and company objectives. It establishes and implements policies and processes for agile delivery, is accountable for Team-of-Teams and team-level OKRs, and empowers teams to deliver against those outcomes. The role manages project assignments and priorities, monitors deliverables, and makes data-driven funding and resource decisions. It also coaches leaders and teams in Agile practices, manages stakeholder communication and organizational alignment, and ensures projects comply with financial regulatory and risk requirements. The role includes building and overseeing a high-performing team through recruiting, development, retention, coaching, performance management, and other managerial responsibilities. It has full management responsibility for some Agile team members, including hiring, firing, development, and input on compensation decisions.

Requirements

Bachelor's degree, or 4 years of relevant education and/or experience.
6 years of experience in process improvement, project delivery, business or requirements analysis, or work directly related to supported business operations or product line.
Knowledge of multiple technical software delivery methodologies, such as Agile, Waterfall, and SAFe.
Advanced experience analyzing business requirements, process flows, and use cases to identify opportunities to streamline business processes in accordance with risk management frameworks and regulatory requirements.
Advanced knowledge and demonstrated use of Process Engineering methodologies.
Working knowledge of applicable banking, regulatory, and compliance policies, including applicable laws, rules, and regulations.
Ability to communicate difficult concepts and negotiate with others to adopt a different point of view.

Nice To Haves

4+ years of digital product management experience, including leadership of customer-facing digital banking products in areas such as fraud prevention, disputes, or self-service capabilities.
1+ years of experience in fraud prevention, Reg E/Reg Z disputes, member protection, payments, or money movement; experience with platforms such as Quavo, analytics platforms, or similar fintech ecosystems is preferred.
1+ years of experience leveraging data, behavioral analytics, AI, machine learning, or generative AI to improve customer experiences through personalization, intelligent recommendations, fraud mitigation, customer insights, proactive engagement, or digital self-service.
Strong understanding of digital banking security, authentication, and identity experiences, including multifactor authentication, device trust, risk-based authentication, account security controls, and customer-facing security UX patterns in mobile and online banking.
Mobile-first product and UX mindset, with 1+ years of experience delivering native iOS and Android experiences and ability to simplify complex customer journeys through intuitive design, personalized experiences, and human-centered product thinking.
Experience supporting digital banking capabilities related to payments, money movement, transaction experiences, fraud monitoring, or dispute servicing, balancing customer experience, operational efficiency, risk, and regulatory requirements.
Demonstrated success leading high-performing agile product teams, product pods, or scrum teams within fintech, digital-first banks, or large-scale digital organizations.
Ability to define product strategy and deliver measurable outcomes by bringing together customer insights, data analytics, design thinking, technology, operations, risk, compliance, and emerging AI capabilities.

Responsibilities

Lead assigned agile teams in developing solutions that implement Bank business objectives aligned with department and company strategy.
Create and implement policies and processes for agile delivery that meet business results and strategic objectives.
Be accountable for Team-of-Teams and team-level Objectives and Key Results (OKRs), empowering teams to deliver business outcomes.
Manage project assignments and prioritize work for Agile teams; oversee deliverables to ensure timely progress and alignment with objectives.
Use data to inform decisions about funding and resource allocation.
Promote positive team dynamics, collaboration, and achievement of goals and OKRs.
Ensure assigned Bank projects comply with financial regulatory and compliance policies, and mitigate identified risks.
Apply expert knowledge to remove escalated impediments and assist with conflict resolution, issues, and dependency management.
Coordinate, coach, support, and guide leaders and teams in Agile principles, values, and practices.
Keep stakeholders, including senior leaders, informed about project status and build consensus across organizational alliances.
Assess and partner with external resources and partners to meet agreed expectations.
Share portfolio output and direction with other Team-of-Teams Leads and stakeholders to support organizational alignment.
Build and oversee a team through recruiting, developing, retaining, coaching, guiding, and performance management.
Manage some Agile team members, including hiring, firing, development, and providing input on compensation decisions.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.