Band Coordinator - 1st Shift

American Orthodontics•Sheboygan, WI

1d•Onsite

About The Position

The Band Coordinator is responsible for overseeing incoming and outgoing shipping activities to ensure accuracy, completeness, and condition of shipments. This role involves reviewing open customer orders and backorders to efficiently meet the customer shipping schedule and satisfy requested ship dates. The coordinator will communicate with customer service to assure timely fulfillment of orders, assign and monitor sales orders to ensure on-time shipments, and relay accurate order/shipment/export details regarding the status of shipments. They will also ensure product quality and item fulfillment per order, adhere to correct shipping methods, and act as a liaison between staff and management regarding information relay. Safety and employee morale are key aspects of this role, as is the ability to lead and develop operators ethically while focusing on company and customer interests. Strong communication skills are essential for continuous interaction with operators, fellow coordinators, and supervisors. The Band Coordinator will closely monitor and seek to improve on-time daily shipments, manage workload to meet priority and on-time shipping needs, and track/report any outages that may impact customers. They will also provide guidance to associates in the Shipping/Receiving area to ensure accuracy and timeliness, ensure packages are picked up by the appropriate shipping service, and secure the warehouse after pickup. Active participation in cross-functional root cause and corrective action analysis for shipping issues, identification of continuous improvement opportunities for efficiency and quality, and ongoing efforts to improve productivity, quality, safety, communication, and morale are also expected. Additional responsibilities may be assigned to achieve business objectives.

Requirements

Associate’s Degree in Material Management or equivalent with five years’ experience in manufacturing shipping environment preferred
Basic computer skills in Microsoft Office suite and ERP
Experience with international shipping and customs requirements
Strong interpersonal skills
Strong verbal/written communication skills
Good organizational skills
Must have proficient knowledge in small parcel shipping
Ability to adapt to changing organizational and operational needs
Must be able to stand/walk/sit for up to 8-10 hours per day
Must be able to use a computer for up to 8-10 hours per day

Responsibilities

Oversees incoming and outgoing shipping activities to ensure accuracy, completeness, and condition of shipments.
Reviews open customer orders and backorders to efficiently meet the customer shipping schedule and satisfy the requested ship dates.
Communicates with customer service to assure timely fulfillment of orders.
Assigns and monitors sales orders to ensure on-time shipments.
Communicates accurate order/shipment/export details regarding status of shipments to Customer Service.
Ensures the product quality and items are being fulfilled per order and the correct shipping methods are being adhered to.
Works with Shipping Supervisor as a liaison between staff and management to relay information.
Ensures all safety guidelines are followed within the work area to prevent incidents.
Actively takes steps to maintain morale.
Demonstrates the ability and desire to lead and develop operators in a fair and ethical way and at the same time maintains focus on the best interests of the company and customers.
Demonstrates good communication skills through continuous interaction with operators, fellow coordinators, supervisors, etc.
Closely monitors and seeks to improve on-time daily shipments.
Monitors the workload in their area ensuring priority and on-time shipping needs are met; tracks and reports any outages that may impact customers.
Works with Shipping Supervisor to provide guidance to associates within the Shipping/Receiving area to ensure accuracy and timeliness of order processing.
Ensures all packages are picked up by the appropriate shipping service and the warehouse is secured after pickup.
Actively participates in cross-functional root cause and corrective action analysis to resolve customer related or internal shipping issues.
Identifies areas for continuous improvement opportunities for efficiency gains and quality improvements.
Continually seeks to improve areas of productivity, quality, safety, communication, and morale.
Performs additional responsibilities as requested to achieve business objectives.