Band Coordinator - 1st Shift

American Orthodontics•Sheboygan, WI

3d•Onsite

About The Position

The Band Coordinator is responsible for overseeing incoming and outgoing shipping activities to ensure accuracy, completeness, and condition of shipments. This role involves reviewing open customer orders and backorders to meet shipping schedules and satisfy requested ship dates, communicating with customer service for timely order fulfillment, and assigning and monitoring sales orders. The coordinator ensures product quality and adherence to correct shipping methods, acts as a liaison between staff and management, and maintains a focus on safety and employee morale. Additionally, this position involves leading and developing operators, improving on-time shipments, monitoring workload, and participating in root cause analysis for shipping issues. Continuous improvement in productivity, quality, safety, communication, and morale is a key aspect of this role.

Requirements

Basic computer skills in Microsoft Office suite and ERP
Experience with international shipping and customs requirements
Strong interpersonal skills
Strong verbal/written communication skills
Good organizational skills
Must have proficient knowledge in small parcel shipping
Ability to adapt to changing organizational and operational needs
Must be able to stand/walk/sit for up to 8-10 hours per day
Must be able to use a computer for up to 8-10 hours per day

Nice To Haves

Associate’s Degree in Material Management or equivalent with five years’ experience in manufacturing shipping environment preferred

Responsibilities

Oversees incoming and outgoing shipping activities to ensure accuracy, completeness, and condition of shipments
Reviews open customer orders and backorders to efficiently meet the customer shipping schedule and satisfy the requested ship dates
Communicates with customer service to assure timely fulfillment of orders
Assigns and monitors sales orders to ensure on-time shipments
Communicates accurate order/shipment/export details regarding status of shipments to Customer Service
Ensures the product quality and items are being fulfilled per order and the correct shipping methods are being adhered to
Works with Shipping Supervisor as a liaison between staff and management to relay information
Ensures all safety guidelines are followed within the work area to prevent incidents
Actively takes steps to maintain morale
Demonstrates the ability and desire to lead and develop operators in a fair and ethical way and at the same time maintains focus on the best interests of the company and customers
Demonstrates good communication skills through continuous interaction with operators, fellow coordinators, supervisors, etc.
Closely monitors and seeks to improve on-time daily shipments
Monitors the workload in their area ensuring priority and on-time shipping needs are met; tracks and reports any outages that may impact customers
Works with Shipping Supervisor to provide guidance to associates within the Shipping/Receiving area to ensure accuracy and timeliness of order processing
Ensures all packages are picked up by the appropriate shipping service and the warehouse is secured after pickup
Actively participates in cross-functional root cause and corrective action analysis to resolve customer related or internal shipping issues
Identifies areas for continuous improvement opportunities for efficiency gains and quality improvements
Continually seeks to improve areas of productivity, quality, safety, communication, and morale
Performs additional responsibilities as requested to achieve business objectives