Ballpark Janitorial General Manager

ABM US•Los Angeles, CA

10d•$85,000 - $95,000•Onsite

About The Position

An ABM Onsite Service Project Manager for the Sports & Entertainment Vertical Market is responsible for the operational and financial success of the project. The role leads a diverse team, engages in regular client interaction, and ensures quality services are delivered in alignment with contractual agreements and budgetary requirements. The manager achieves operational and financial goals, plans and directs activities to promote profitability, controls expenses, retains current customers, and expands billable services. The position is located at a sports and entertainment venue in Los Angeles, California. The stated hours are mornings and afternoons, with weekends included. The position pays $85,000–$95,000 per year; a specific offer may vary based on experience, skills, abilities, geographic location, and market data.

Requirements

Passion for serving others and helping others succeed.
Excellent personal organization skills.
Excellent follow-up and attention to detail.
Ability to anticipate problems and proactively implement preventative action plans.
Flexibility to respond to urgent client requests on evenings and weekends when necessary.
Technical proficiency and ability to use MS Office Suite, smartphones, the internet, and other job-related applications.
Excellent verbal and written business communication skills.
Business savvy and financial accountability, including understanding profit-and-loss statements.

Nice To Haves

Understanding of service industry practices, processes, and trends.
Prior management or supervisory experience in sports and/or entertainment fields.
Solid accounting and business acumen.

Responsibilities

Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner, applying knowledge of labor agreements to ensure contract provisions are met.
Develop and maintain close customer relationships; conduct inspections, discuss special needs or service changes, and plan for future customer needs.
Inform customers about additional services available through ABM and offer services that meet their requirements.
Respond to customer inquiries and discuss and resolve complaints or feedback.
Maintain regular customer contact to ensure services meet contract requirements and promote customer retention.
Inform management and leadership about work status, identify potential issues, recommend action, and escalate serious issues promptly.
Participate in regular meetings and calls with ABM management to review project-specific issues and develop recommendations.
Independently plan activities to meet objectives while keeping leadership informed of business issues affecting project effectiveness.
Work with frontline personnel to meet customer requirements; determine training requirements and identify sources for training and development.
Recommend staffing levels and work with management and HR to hire, train, and evaluate staff.
Understand applicable union contracts and develop effective working relationships with local labor unions.
Increase billable ABM services and add value for the customer by providing additional or periodic services, including TAG work.
Monitor financial performance and identify steps needed to meet budget goals.
Review budgets, costs, chargebacks, and inventory control to keep labor and supplies within budget.
Report accidents and property damage accurately and promptly.
Provide excellent customer service to support retention, improve service delivery, and sell services.