Ballpark Janitorial General Manager

ABM•Los Angeles, CA

9d•Onsite

About The Position

The ABM Onsite Service Project Manager for the Sports & Entertainment vertical is responsible for the operational and financial success of the project. The role leads a diverse team, regularly engages with the client, and ensures services meet contractual and budgetary requirements. The Project Manager works toward operational and financial goals, plans activities to support project profitability, controls expenses, retains customers, and expands billable services. This position is based at a sports and entertainment venue in Los Angeles, California. The schedule includes morning and afternoon hours, with weekends included. Pay is $85,000–$95,000 per year; an individual offer may vary based on experience, skills, abilities, geographic location, and market data.

Requirements

Passion for serving others and helping others succeed.
Excellent personal organization, follow-up, and attention to detail.
Ability to anticipate problems and proactively implement preventative action plans.
Flexibility to respond to urgent client requests on evenings and weekends when necessary.
Technical proficiency with MS Office Suite, smartphones, the internet, and other job-related applications.
Excellent verbal and written business communication skills.
Business savvy and financial accountability, including understanding profit-and-loss statements.

Nice To Haves

Understanding of service industry practices, processes, and trends.
Prior management or supervisory experience in sports and/or entertainment.
Solid accounting and business acumen.

Responsibilities

Assess contract requirements and develop timely, cost-effective service work plans.
Apply knowledge of labor agreements to ensure contract provisions are met.
Develop and maintain close customer relationships; conduct inspections and discuss service needs, changes, and future requirements.
Inform customers about additional ABM services, respond to inquiries, and resolve complaints or feedback.
Maintain regular customer contact to verify contract compliance and promote retention.
Keep management informed about work status and business issues, identify potential problems, recommend actions, and escalate serious issues promptly.
Participate in ABM management meetings and calls to review project issues and develop recommendations.
Operate with a high degree of autonomy and independently plan activities to meet objectives.
Work closely with frontline personnel to meet customer requirements; identify training needs and sources.
Recommend staffing levels and work with management and HR to hire, train, and evaluate staff.
Understand applicable union contracts and maintain effective working relationships with local labor unions.
Represent ABM to the customer, understand customer requirements, and offer services that meet their needs.
Increase billable services and provide additional or periodic services that add value to the customer.
Monitor financial performance and identify actions needed to meet budget goals.
Review budgets, costs, chargebacks, and inventory to ensure labor and supplies remain within budget.
Report accidents and property damage accurately and promptly.