Balancing Analyst II

Bank OZK•Ozark, AR

20h

About The Position

The Balancing Analyst II assists Deposit Operations Balancing management by responding to retail branch requests for support involving cash processing, Stop Pays, non-posts, BounceProof, ACH transactions, and charge-offs. The role performs problem analysis when system issues occur and supports accurate, policy-compliant processing across Deposit Operations. The position balances accounts, processes and troubleshoots transactions, assists branch employees, and resolves teller and ATM issues in coordination with branch staff and third-party vendors. It also handles research requests, monitors designated accounts and verifications, trains new team members, and develops or revises procedures. The analyst is expected to work accurately, protect confidential information, meet deadlines, complete required training, and follow Bank policies and applicable regulations.

Requirements

High school diploma or equivalent.
At least one year of experience with computers, including Microsoft Excel.
At least two years of experience processing and/or supporting accounting or retail financial transactions, such as ACH transactions, Stop Payments, non-posts processing, overdraft protection activities, teller cash transactions, or complex account reconciliations; alternatively, one year of experience as a Balancing Analyst I.
Knowledge of basic cash transaction and balancing concepts.
Effective verbal and written communication skills.
Ability to work without close supervision and adapt to a continually changing environment.
Effective customer service, troubleshooting, and problem-solving skills.
Ability to maintain confidentiality and perform tasks accurately and thoroughly.
Ability to learn, follow, and interpret Bank policies, procedures, and regulations such as Reg E and Reg CC.
Ability to train and support multiple Deposit Operations functions.
Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
Ability to communicate effectively with internal and external customers and third-party vendors.
Computer skills, including Microsoft Office applications such as Outlook, Word, and Excel.
Ability to work extended hours as necessary.
Ability to operate customary business equipment and technology, with or without accommodation.

Responsibilities

Assist branch employees with transactional processing issues.
Balance checking accounts, general ledger accounts, primary correspondence accounts, ATMs, and Bank-wide teller cash; identify outages and work with branch staff and vendors to resolve issues.
Process non-posted items for deposit applications and the general ledger.
Verify Stop Payments and Delayed Availability forms.
Perform all functions of the BounceProof program.
Provide first-line support and resolution for Integrated Teller and Teller Cash Recycler issues, escalating when necessary.
Process and troubleshoot ACH transactions and exceptions, death notices, and reclamations.
Process charge-off accounts, track payments, and generate credit reporting.
Complete complex research requests as assigned by Deposit Operations management.
Monitor internally used general ledger accounts for transaction appropriateness.
Monitor asset verifications and government requests, including Medicaid and Social Security Administration requests.
Train new employees within the Deposit Operations team.
Design and use Excel spreadsheets for daily tasks.
Complete required training by assigned deadlines.
Develop and revise procedures related to assigned job functions.
Conduct Quality Assurance reviews.
Maintain good attendance and punctuality, and follow Bank policies, procedures, and guidelines.
Perform responsibilities professionally, accurately, and in accordance with compliance regulations.