Bakery Operator

Nothing Bundt Cakes #1117•Janesville, WI

About The Position

The Nothing Bundt Cakes (NbC) Bakery Manager/Lead Operator directs the team and day-to-day operation of the bakery, including the guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control. The role is responsible for driving sales and profitability while consistently ensuring high-quality cakes, a warm and welcoming environment, and superior service. The Bakery Manager/Lead Operator exemplifies NbC core values and serves as a key culture carrier, building the team’s commitment to guests and the NbC brand and bringing joy to the bakery and community. The role leads team members through recruiting, training, coaching, performance management, delegation, and cross-training. It oversees bakery operations such as opening and closing, order fulfillment, sales and production planning, scheduling, inventory, food safety, expense management, payroll, reporting, and basic accounting. It also leads local outreach and coordinates participation in community events.

Requirements

High school diploma or GED.
1–3 years of leadership experience managing teams, business operations, and the guest experience in retail, hospitality, or food service.
Demonstrated success hiring and developing teams, creating a superior service environment, and achieving financial objectives.
Experience creating productivity goals, inventory par levels, and team schedules, and managing costs.
Foodservice safety training certificate, or the ability to obtain one within 30 days of employment.
Basic proficiency in Microsoft Word, Excel, and Outlook, and comfort learning new technologies.
Understanding of basic retail math and P&L principles, including the factors that drive sales and profitability.
Ability to interpret and analyze business and financial data, identify strengths and opportunities, and determine appropriate action plans.
Strong guest focus and interpersonal skills, with the ability to engage, empower, and motivate a team and communicate effectively orally and in writing.
Ability to delegate duties, communicate clear expectations, direct others’ work, and manage performance.
Strong organization, resourcefulness, prioritization, and follow-up skills.
Strong problem-solving skills, including assessing situations, identifying issues, developing solutions, and taking appropriate action.
Strong learning agility and a passion to grow and excel.
Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

Nice To Haves

Post-secondary education.

Responsibilities

Prioritize and model a superior guest experience and foster a positive work environment.
Recruit and select talent, communicate performance expectations, and provide training.
Engage with team members to understand workload and progress, address challenges, and course-correct as needed.
Coach and develop the team, provide constructive feedback, conduct quarterly reviews, and address performance issues promptly and effectively.
Assign responsibilities to the Assistant Manager to support bakery leadership and operations.
Identify future leaders and cross-train team members to build capabilities and ensure bakery coverage.
Maintain hands-on knowledge of bakery roles and perform varied duties as business needs require.
Facilitate bakery opening and closing, including cash-drawer balancing and bank deposits.
Manage special-order fulfillment through web and email for individual guests and corporate accounts, including large or complex orders and deliveries.
Create and communicate weekly sales productivity goals, cake production plans, and team schedules; adjust coverage as business trends change.
Set inventory par levels based on production demand and sales forecasts, monitor stock, process weekly supply orders, and conduct monthly inventory.
Uphold product, service, bakery environment, and visual merchandising standards, and ensure operations comply with food and health safety standards and NbC policies and procedures.
Manage controllable expenses, including labor, cost of goods sold, maintenance, and supplies, to maximize profitability.
Perform administrative functions, including payroll processing, sales, labor and product inventory reporting, and basic accounting procedures.
Lead proactive community outreach and brand-aligned events, and respond appropriately to external requests for NbC contributions.
Coordinate special event participation with local businesses, schools, and other community organizers.
Lead by example with humility and empathy, supporting and developing the team and putting team and guest interests ahead of personal interests.
Take ownership of responsibilities, pursue excellence, act with urgency, exercise sound judgment, and seek feedback to improve performance.
Build positive relationships, communicate openly, and represent the brand in the local community.