Bakery/Dept Leader

Kroger•Englewood, CO

About The Position

The Bakery/Dept Leader directs, supports, and supervises the Bakery department, working to deliver an outstanding customer experience and achieve department sales and profit goals. The role maintains a safe, clean environment and monitors quality assurance standards while modeling the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position leads associates through performance goals, scheduling, training, teamwork, and performance appraisals. It also supports customers by sharing product knowledge, recommending bakery items, preparing items to customer specifications, offering samples, and providing fresh products in appropriate portions. The leader partners with store management on business planning, budgets, financial reviews, expense control, seasonal merchandising, price changes, and inventory. The role ensures compliance with food safety and other applicable regulations, maintains and inspects equipment, reports hazards and incidents, and supports a cooperative and respectful work environment.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High school education or equivalent.
Management experience.
Bakery experience.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates and participate in performance appraisals.
Follow local, state, and federal laws and company guidelines.
Create a welcoming customer environment and inform customers about bakery specials and products.
Maintain knowledge of products sold in the department.
Prepare bakery items to customer requests using proper equipment and offer samples.
Provide fresh products in correct portion sizes to prevent shrink.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Partner with store management to develop and implement a department business plan.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Stay current on present, future, seasonal, and special ads and inform associates.
Monitor and control department expenses.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action on financial reports.
Schedule routine price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Follow food safety regulations and guidelines, prepare foods according to cooking instructions, and ensure food, case, and cooler temperatures are maintained and recorded.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify appropriate personnel of repairs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.