Bakery Clerk

The Kroger Co.•Cottonwood, AZ

10d

About The Position

The Bakery Clerk helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The clerk supports the Customer 1st strategy, encourages excellent service among associates, and demonstrates respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare items according to customer requests using proper bakery equipment.
Offer product samples to help customers discover items or learn about products they ask about.
Inform customers about bakery or deli specials and recommend items to meet their needs.
Provide fresh products in the correct portion sizes, or as close as possible to the amount ordered, to prevent shrink.
Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare foods according to temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment such as stoves, computerized scales, fryers, steamers, and Robot Coupe equipment properly.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Understand the store layout and locate products for customers.
Stay current on present, future, seasonal, and special advertisements.
Maintain knowledge of department products and answer questions or make suggestions.
Monitor inventory and stocking conditions and note discrepancies.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Promote trust and respect among associates.
Help customers feel welcome, important, and appreciated by answering questions about products throughout the department and store.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of needed repairs.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and in a nonconfrontational, cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.